About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end‑to‑end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
It includes a fulfilment solution, THG Fulfil, which provides warehousing, fulfillment, and courier management services for e‑commerce businesses, helping brands grow digitally worldwide.
Our client portfolio includes globally recognised brands such as Coca‑Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
About the Role
We’re looking for a People Advisor to join our Fulfilment Operations team in Warrington. This is an exciting step‑up role for someone with a couple of years of HR experience, such as an HR Assistant or Junior Advisor, who wants to take on more responsibility and grow fast.
You’ll be the go‑to person on site for employees and managers, advising on everything from ER cases to engagement and development. Working alongside an experienced People Business Partner, you’ll get hands‑on exposure across the full HR spectrum — with real autonomy, variety, and scope to shape your career.
Key Responsibilities
* Act as the first point of contact for employee and manager queries, providing timely and accurate HR advice.
* Support the People Business Partner in the delivery of the site‑level people plan and HR initiatives.
* Manage and support employee relations matters such as disciplinary, grievance, absence, and performance cases.
* Coordinate end‑to‑end HR processes including onboarding, contract changes, leaver processing, and probation reviews.
* Maintain accurate and up‑to‑date employee records and support regular audits and reporting requirements.
* Support engagement initiatives, employee communication, and wellbeing activities on site.
* Assist in the delivery of training and development initiatives, including coordination of learning events.
* Provide HR data and insights to support decision‑making and identify trends or risks.
* Work collaboratively with other functions such as Payroll, Talent Acquisition, and Health & Safety to ensure joined‑up people support.
* Contribute to continuous improvement of HR processes and practices within the fulfilment operations.
* Support change projects including restructures, shift pattern changes, or policy updates.
Skills & Experience Required
* Previous experience in an HR capacity – either in an advisory role or as a strong HR Assistant ready to step up.
* Strong knowledge of core HR processes and a basic understanding of UK employment law.
* Confident handling of ER issues with support and guidance.
* Ability to build effective relationships and communicate clearly with people at all levels.
* Strong organisational skills, attention to detail, and ability to manage multiple priorities.
* Proactive, hands‑on approach with a commitment to delivering excellent service.
* Competent in Microsoft Office and HRIS systems.
Desirable Qualifications
* CIPD Level 3 or working towards Level 5.
* Experience in a fast‑paced, high‑volume environment.
What’s in it for you?
Career Development
* Access bespoke development programmes designed by our in‑house L&D team.
* Continued development through our upskilling programme with an industry‑leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* No work on your birthday – enjoy your day off on us.
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
* Unlock 2 days volunteer leave after 12 months.
Wellbeing Support
* Face‑to‑face and virtual appointments with our in‑house GP.
* Access to our in‑house CBT therapist.
* Access to the 247 Employee Assistance Programme (EAP) provided by Bupa.
* State‑of‑the‑art on‑site gym.
* Access to our on‑site physio.
Other Perks
* Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
* Subsidised bus pass from Warrington to our site.
* Up to 50% staff discount on THG brands.
* On‑site staff shop.
* Access to on‑site barber.
* Refer applicants and earn up to £1000 when they pass probation.
* Anniversary gifts when you hit 5 and 10 years of service.
Equal Opportunity Statement
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or have any questions about this or other applications for positions at THG Ingenuity please contact one of our Talent teams to discuss further.
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