Overview
Base - Whitnash Lodge/ Agile Homeworking.
If you are passionate about patient care and enjoy working in a supportive team, we would love to hear from you. An exciting opportunity has arisen for an experienced nurse to join our well-established team within iSPA Integrated Care Co-ordination Service (ICC).
Our team plays a vital role in triaging urgent referrals from a range of sources, including telephone-based systems and CAD portal referrals from the ambulance service. These often require a two-hour or same-day response for the Urgent Community Response Teams (UCR). We also provide signposting to more appropriate services when needed and can offer clinical advice where this is the most suitable option.
In this role, you will use your clinical expertise to safely triage patients, manage ambulance referrals via the CAD portal, and support access to services across primary, secondary, and out-of-hospital care. You will draw on your strong clinical knowledge and risk assessment skills to distinguish between urgent and non-urgent cases, ensuring patients receive timely and appropriate care within the community setting.
At ICC, we are at the forefront of technology and continually explore new interactive systems and resources to deliver a responsive, effective service for our patients. We are looking for individuals who work well as part of a team, put patient care at the centre of everything they do, and are open to embracing service developments as we continue to evolve.
The post holder will use their sound clinical knowledge and risk assessment skills to prioritise referrals through the clinical triage service as necessary. The post holder will effectively coordinate the resources available within Out of Hospital services to maximise access to services or sign post to other appropriate services available. The post holder will ensure that all contacts with the clinical triage services reach an effective and appropriate outcome for the patient.
Organisational
To provide managerial support to the team including Performance Development Reviews, Clinical Supervision and Recruitment and Selection. To provide leadership to the clinical team. To provide knowledge and guidance with respect of clinical health services and to ensure and facilitate an effective interface between primary care services and out of hospital services. Contribute towards ensuring the AHP & Nursing Strategy is implemented. Participate in the development, training and mentorship of pre-registration students/medical students and staff as required including induction and preceptorship programmes. To provide assistance with the resolution of complaints within the clinical speciality, or sphere of responsibility.
About the employer
Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.
For further details / informal visits contact: Name: Hannah Jhutti / Alison Clarke. Job title: ICC Professional Lead. Email addresses: Hannah.Jhutti@swft.nhs.uk; Alison.Clarke@swft.nhs.uk
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