3rd Line Support Engineer - County Durham - £30-38K The Role: 3rd Line Support Engineer for MSPJoin a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors. This is a hands-on tech role with opportunity to explore new technologies in both test and live environments. Main Duties and Responsibilities:Provide 3rd line support to end-users.Escalate & work with third party suppliers and vendors to successfully resolve issuesUndertake audits and provide recommendations on customers' IT environmentResolve technical issues & assist other members of the support teamCreation of technical design documentation and proposalsKnowledge, Skills and Experience Required:Proven experience as a 3rd Line Support Engineer or similar role, (ideally MSP or educational sector).Excellent design documentation skillsClient focussedConfidence/willingness to make decisions; exhibit sound and accurate judgement.Quality management - ability to look for ways to improve and promote qualityStrong troubleshooting abilityWindows 10, 11 & Mac OSNetworking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and RoutersMicrosoft 365 and Azure with Mobile Device Management including Intune and JAMFVoIP Phone SystemsSolid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group PoliciesServer 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover ClusteringDesirable Skills/KnowledgeKnowledge of Aruba CentralKnowledge of Sophos FirewallsKnowledge of the Autotask and Datto stackWhat we will do for you:Opportunity to develop and improve your skills within a growing companyProvide you with ongoing training and support in multiple technical specialismsThe chance to travel to various events and countries to aid professional developmentCompetitive salary with the chance to earn even more as we grow.3rd Line Support Engineer - County Durham - £30-38K