Job summary
We have an opportunity for an enthusiastic caring individual to join our team in the Outpatients Department where we deliver a variety of outpatient services. The role will be to assist in the orthopaedic outpatient department.
Newark Outpatients is a hospital-based outpatient department.. We provide specialist consultations and a wide range of diagnostic procedures and treatments for our patients.
The primary role of the Outpatient Clinic Assistant is to provide high quality care to a designated group of patients, to promote a positive patient experience, working in collaboration with all members of the multidisciplinary team to achieve this.
The successful applicant must:
* Have NVQ Level 3 or equivalent in care or a willingness to work towards.
* Be able to demonstrate excellent communication skills.
* Be able to work flexibly within the department when required
* Have previous experience of working in a customer care role.
* Have experience of working within an outpatient setting
Main duties of the job
Please read the attached full job description and person specification in the additional documents section.
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation.
We would love you to join us.
Job description
Job responsibilities
Please read the attached full job description and person specification in the additional documents section.
Job description
Job responsibilities
Please read the attached full job description and person specification in the additional documents section.
Person Specification
Knowledge
Essential
* Demonstrate good communication skills and understanding of basic requirements for individual patient care
Qualifications
Essential
* Care Certificate or willingness to work towards
Further Training
Essential
* Mandatory updates and customer care courses
Desirable
* Observation training
* Phlebotomy training
* Wound care training
Experience
Essential
* Previous customer care experience and life skills
Desirable
* Previous NHS care experience in an outpatient setting
Contractual
Essential
* Regular attendee, able to work flexibly within working hours of department
Person Specification
Knowledge
Essential
* Demonstrate good communication skills and understanding of basic requirements for individual patient care
Qualifications
Essential
* Care Certificate or willingness to work towards
Further Training
Essential
* Mandatory updates and customer care courses
Desirable
* Observation training
* Phlebotomy training
* Wound care training
Experience
Essential
* Previous customer care experience and life skills
Desirable
* Previous NHS care experience in an outpatient setting
Contractual
Essential
* Regular attendee, able to work flexibly within working hours of department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
Newark Hospital
Boundary Road
Newark
NG244DE
Employer's website #J-18808-Ljbffr