Company Profile
Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients, and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment.
Description
We are formalising our project management practices and creating a Project Management Office (PMO). The PMO function is being designed currently, and is something that will require ongoing build, nurture, inspiration, and effort for the purpose of creating great customer experiences from our brilliantly managed projects.
The Project Management Officers role at Total IT is to:
Build and promote a framework for project excellence within the PMO
Engage with customers and the delivery teams by coordinating, supporting and executing project plans to ensure compliance to the standards set by the PMO, in the way designed and intended by the PMO to create the best of experiences for all stakeholders
Ensure all projects are formed well, ke p t up to date, clients are always informed, 3 rd parties are informed and booked onto site when required .
Build and develop ways of working to create and nurture a great customer, colleague and Total IT business experience from our PMO
Responsibilities
Project and Resource Planning
Sales to delivery handover.
Develop with the delivery teams Project and Resourcing Plans to communicate with the customers.
Organisation
Oversee Pre-Survey and Pre- Workshop Calls, Project Kick Off Calls and Project Pulse Calls with all the relevant stakeholders internally and externally ensuring these happen and everyones roles are understood .
Liaise with Total IT Finance Director on dates for Milestone Delivery and Invoicing KPIs.
Project Planning and Coordination
Pulse Calls Review the results of Project Pulse Call s, reviewing notes, r ecording risks, actions, issues and decisions to follow up on.
Ensure project team member utilisation is at 85% or greater .
Project Compliance and Quality Control
Ensure the statement of work is agreed by both parties before work commences .
Review and add to CRM the Work Acceptance Form collected from the Customer when each Project or Milestone is complete by our Project Managers and PMO Coordinators .
Spot check quality control at various stages throughout the project lifecycle.
Project Office Design, Creation and Rollout
Take ownership of the Project Office, designing project processes, templates and ways of working to create an unrivalled customer experience and improve project consistency and coherence.
Support the creation and development of the Project Office tools, process and templates.
Manage and promote change across the business, rolling out updates to the Project Office.
Drive initiatives to support the PMO and Project Delivery
Take initiative to establish focus groups to build on ideas for the development of tools, processes and templates to support the development of the PMO.
Actively involve the PMO in all project and solution focus groups across the business that are related to project delivery and affect the PMO.
Results / Measures
Every project is successfully marked as The Perfect Project:
Signed Statement of Works and Purchase Order
Survey results verified
Signed Data Asset Form (where appropriate)
Kick-off call completed with documented follow-up
Pulse Calls arranged, completed, and followed up
All detail recorded in Halo PSA and SharePoint
Performance Metrics:
Project compliance: Zero major compliance breaches per quarter
Project efficiency: 95% of projects delivered on time and within budget
Customer satisfaction: 90%+ client satisfaction scores across projects
Internal feedback: Positive colleague and business feedback on PMO effectiveness
Responsible for (Budget / People)
Oversight of 75+ active projects
Reporting on all Project Budgets
6 Direct Reports including 3 PMO Coordinators, 1 Project Manager, 1 PMO Technical Engineer and 1 Field Engineer.
Software and Technology Competencies
Exposure to and willingness to learn Microsoft Technologies including the following:
Microsoft Office
Microsoft Project
Microsoft Visio
Microsoft 365 / Office 365
SharePoint
Power BI
Any appropriate Skills, Knowledge, and Experience
Exposure to and willingness to learn Project Management and Project Office methodologies, principles and techniques:
AIPMO Foundation
P30 Foundation
PPSO Essentials
Exposure to project management methodologies, Prince2, Agile, Scrum, MSF
Key Behaviours
Ambitious and self-motivated individual with a desire to grow into and further develop this role. Driven self-starter, energetic, organised, excellent communication and people skills, leadership skills.
What do we expect from you
Positive attitude
Excellent t elephone m anner
Good sense of humour
Professional and high standard approach to work
Drive and determination
Ability to adapt and be flexible to changing situations.
Team focused
Reliable and dependable
Add value to the organisation
Company benefits:
28 Days annual leave plus 1 day, 2 weeks either side of your Birthday
Private Healthcare including 24hr GP Service, In-patient/Out-patient care, Therapies cover & Advanced Cancer Care cover
Mental Health & Wellbeing programmes
Audio, Optical & Dental cover
Great working environment with friendly team Contributory pension scheme Receive up to 10 days of relevant training per year A tailored professional and personal development plan High performance computers for all employees Work in a modern environment, we have break out areas for those quiet times Flexible Office/Home Working
Interview Process:
Stage 1 : Telephone Screening. This generally lasts between 1 0 and 15 minutes.
Stage 2: Microsoft Teams Interview. You may be asked back for a second interview .
Stage 3: Second Interview face to face with our CEO.
Stage 4 : A call with our HR Manager to run through a job offer, set expectations and confirm any outstanding questions.
Final Stage: An offer letter is s ent with an agreed start dat e. Welcome to the Total IT Team!
Why work at Total IT
A recent team survey gives you an insight into the work life here at Total IT:
Great people", "The atmosphere makes me want to come into work each day!
Joining us on this role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.
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