Hospitality Manager – Northampton Saints
Full‑time / Permanent | £32k+ with excellent benefits including healthcare, wellbeing support, 23 days annual leave plus bank holidays, life assurance, meals on duty, and more.
The overall purpose of a hospitality manager is to ensure the seamless execution of exceptional guest experiences during events and functions hosted at the venue. Responsible for overseeing the various aspects of hospitality, the manager plays a pivotal role in coordinating and optimising services to meet and exceed guest expectations. This includes managing the catering and dining services, ensuring high‑quality food and beverage offerings, and maintaining the overall ambiance of hospitality areas.
Key Responsibilities
* Collaborate with event planners, organisers, and internal teams to understand the specific requirements and expectations for each event.
* Develop comprehensive hospitality plans, ensuring seamless integration with overall event logistics.
* Coordinate with various departments, including catering, facilities, and audio‑visual teams, to guarantee a cohesive and well‑executed event.
* Lead, motivate, and manage a diverse team of hospitality staff, including catering personnel, servers, and support staff.
* Conduct regular team meetings to communicate event details, expectations, and provide necessary training.
* Oversee all catering, ensuring high‑quality food and beverage offerings that align with guest preferences and dietary requirements.
* Implement efficient inventory management processes to minimise waste and control costs.
* Focus on enhancing the overall guest experience by ensuring top‑notch service and attention to detail.
* Monitor and promptly address guest feedback and concerns, aiming for continuous improvement.
* Develop and manage budgets for hospitality services, including catering, staffing, and event‑specific requirements.
* Monitor expenses closely, identifying opportunities for cost savings without compromising service quality.
* Provide regular financial reports and updates to senior management.
* Ensure compliance with relevant health and safety regulations and industry standards.
* Develop and implement protocols for maintaining a safe and hygienic hospitality environment.
* Utilise hospitality management software and tools for efficient planning, coordination, and tracking of event details.
* Build and maintain positive relationships with clients, vendors, and partners.
* Act as the main point of contact for hospitality‑related inquiries, addressing client needs and ensuring seamless communication.
* Stay updated on industry trends and innovations, implementing best practices to enhance hospitality services.
* Lead and participate in post‑event debrief, identifying areas for improvement and implementing necessary changes.
* Demonstrate flexibility in adapting to changing event dynamics and schedules.
* Effectively manage high‑pressure situations and crisis scenarios, implementing contingency plans to ensure minimal disruption.
Qualifications
* Proven experience in a similar role within the hospitality or events industry, demonstrating the ability to manage large‑scale events and deliver exceptional guest experiences.
* Background in overseeing catering operations, including menu planning, food quality control, and beverage service.
* Excellent verbal and written communication skills with the ability to interact effectively with clients, staff, and external stakeholders.
* Strong proficiency in negotiation, persuasion, and conflict resolution, ensuring positive outcomes in diverse situations.
* Strong leadership skills with the ability to inspire and manage a diverse team, fostering a positive and collaborative work environment.
* Proven experience in recruiting, training, and developing staff to ensure a high level of service and professionalism.
* Exceptional organisational and multitasking abilities, with a keen attention to detail.
* Proficient in project management, able to coordinate multiple aspects of hospitality services simultaneously.
* Customer‑centric mindset with a passion for delivering outstanding guest experiences.
* Demonstrated ability to adapt to changing circumstances and work effectively under pressure.
* Ability to address and resolve issues in real‑time to ensure the smooth flow of events.
* Solid understanding of budget management, cost control, and financial reporting related to hospitality operations.
* Commitment to maintaining high standards of service and continuously seeking opportunities for improvement.
Benefits
* Competitive salary and full company benefits – 23 days annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
* Healthcare & wellbeing: Aviva, Digicare, Medicash (dental, optical, therapy treatments).
* Mental health support: 24/7 Employee Assistance Programme.
* Family benefits: 2 days additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
* Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
* Financial wellbeing: Pension scheme, life assurance, preferred rates on salary finance products.
* Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
* Meals on duty included.
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