Role Overview:
As our Flagship Store Manager, you will be the face of Odd Muse’s biggest London store. Your mission: elevate the in-store experience, build a high-performing team, drive sales, and transform our New Bond Street location into the number one luxury retail and bridal destination in the city. With a strong focus on personal shopping, bridal styling, exclusive events, and community engagement, you’ll play a pivotal role in shaping how customers experience the Odd Muse brand in the UK market.
We’re looking for a confident leader with a proven track record in clienteling and building a loyal client base. With big plans for our New Bond Street store, we need someone who can elevate the Odd Muse experience, drive local activations, and continuously enhance our luxury service offering.
Key Responsibilities:
Sales & Brand Growth:
* Consistently exceed sales targets, conversion goals, and KPIs with a proactive, customer first approach.
* Develop a results driven clienteling strategy to grow our loyal customer base and high-spend clientele.
* Maximise every touchpoint: bridal appointments, personal shopping, and VIP experiences to drive revenue and elevate brand perception.
* Support local marketing efforts and in-store activations to raise awareness and build community presence.
Luxury Experience & Personal Styling:
* Curate a seamless, elevated in-store journey that reflects Odd Muse’s luxury ethos.
* Develop our Bridal Suite through leading all personal shopping and bridal styling appointments with a sharp editorial eye and exceptional attention to detail.
* Cultivate long-term relationships with brides, stylists, influencers, and industry insiders to further establish Odd Muse within the luxury space.
* Support and host exclusive in-store events that inspire and engage our core customer.
Team Leadership:
* Build, manage, and inspire a best-in-class retail team aligned with the Odd Muse voice and values.
* Deliver clear goals, hands-on coaching, and regular feedback to cultivate a culture of excellence.
* Lead by example on the shop floor, with clients, and during high-volume trading or VIP experiences.
Store Operations:
* Ensure all operational standards are met, including inventory management, stock flow, VM, and store presentation.
* Maintain daily, weekly, and monthly reporting to track store performance and provide actionable insights to HQ.
* Work closely with logistics, marketing, and merchandising teams to ensure store agility and smooth day-to-day operations.
What We’re Looking For:
* 5+ years’ leadership experience in luxury or premium fashion.
* Strong background in event execution, personal shopping, and bridal styling.
* Proven ability to scale store revenue, grow a client base, and lead a commercially focused team.
* Creative thinker with a strong commercial mindset and a deep understanding of the London fashion and bridal landscape.
* Exceptionally polished, with excellent communication and styling skills.
* Passionate about delivering standout customer experiences and building something iconic.
* An existing network of high-value clients and industry relationships is highly advantageous.
* Experience in tailoring and alterations is a plus, especially in a bridal or premium fashion context.
* Proven ability to drive in-store engagement through activations, collaborations, and community outreach.
* Self-motivated, with a strong sense of initiative and ownership over your area of the business.