Job Title: Employee Relations Specialist
Location: Runcorn, UK
Salary: Up to £45,000 (dependent on experience)
Working Hours: MondayFriday, 09:0017:15
We are seeking a confident and experienced Employee Relations Specialist to join our HR team, supporting a workforce of over 5,500 colleagues. This role is ideal for someone who enjoys navigating complex employee matters, working at pace, and influencing fair, pragmatic outcomes across a large and varied organisation.
The role As a key member of the HR function, you will take ownership of complex employee relations activity, providing clear, balanced advice that aligns with both legal requirements and business priorities. You will play an integral role in maintaining consistency, reducing risk, and strengthening management capability across the organisation.
Key responsibilities Lead on complex and sensitive employee relations cases, offering expert guidance to managers and stakeholders
Oversee a busy caseload covering disciplinary, grievance, performance, and absence matters
Support dispute resolution processes including early conciliation and mediation, and assist with tribunal preparation
Develop line manager capability through coaching, advice, and practical support
Partner with senior HR colleagues and business leaders to shape and improve ER approaches
Review and enhance policies and processes to ensure they remain effective and compliant
Provide on-site support and deliver training across UK locations where required
About you Strong background in employee relations within a fast-paced, high-volume environment (retail or distribution experience advantageous)
Solid understanding of UK employment legislation and its practical application
CIPD Level 5 (or equivalent experience)
Demonstrated experience handling conciliation processes and preparing for employment tribunals
Skilled communicator with the ability to influence and build credibility at all levels
Professional, discreet, and confident managing sensitive situations
Comfortable using HR systems and Microsoft Office (experience with iTrent beneficial)
Whats in it for you Competitive salary up to £45,000
22 days annual leave (plus bank holidays), increasing with service
Medicash plan to help with everyday healthcare costs
Financial wellbeing support via flexible pay access tools
Retail discounts and employee offers
Employee Assistance Programme for additional support
Contributory pension scheme
Hybrid working options following onboarding (typically 3 days on-site, 2 day remote)
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