Job Title: Customer Service Advisor
Location: Stoke Gifford, Bristol
Compensation: £22, + Benefits
Role Type: Full time / Permanent
Role ID: SF
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor at our Bristol site.
The role
As a Customer Service Advisor, you’ll have a role that’s out of the ordinary. You’ll be a pivotal part of the Contact Centre Team; providing a leading vehicle fleet management service to all Ministry of Defence (MOD) customers worldwide.
Day to day, you’ll be first point of contact for all MOD enquiries. It supports the wider team as part of a global fleet management service for customers worldwide, typically handling queries of a varied nature across both phone calls and emails.
1. Provide phone and administrative support to a wide variety of customer and supplier questions and queries
2. Be an important first part of the customer journey, making sure that the Babcock values shine through in everything we do
3. Using Babcock’s booking system to administer booking requests where relevant
4. Providing customers with confirmation of their booking and any further information required relating to that booking
5. Liaise with both supplier and customer throughout the booking process where necessary
The successful candidate will be expected to work a flexible schedule, including weekend shifts, as required.
This role is full time, 37.5 hours per week and is based on site at Bristol.
Essential experience of the Customer Service Advisor
6. Excellent communication skills and the ability to build rapport with the customer
7. Ability to handle multiple contacts via all voice and non-voice channels against strict key performance indicators (KPI’s)
8. Competent on MS Office (Word, Outlook, Excel, PowerPoint, SharePoint)
9. Ability to identify customer needs and respond appropriately to them
10. Excellent oral and written communication skills
11. Organised with excellent attention to detail
Qualifications for the Customer Service Advisor
12. Educated to GCSE level
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at
What we offer
13. Generous holiday allowance
14. Matched contribution pension scheme, with life assurance
15. Employee share scheme
16. Employee shopping savings portal
17. Payment of Professional Fees
18. Reservists in the armed forces receive 10-days special paid leave
19. Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
20. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity