Overview
Dynamics 365 CE/ CRM Business Systems Analyst
I am actively seeking an enthusiastic Systems Support Analyst with hands-on expertise in Dynamics 365 CE/ CRM for a role with a reputable service sector organisation. The candidate will be the main POC for day-to-day CE/ CRM system issues while providing support on a range of customisation, integration and roll-out projects. The role offers the chance to work within a collaborative IT team with strong progression prospects and a hybrid working model requiring 2 days per week in modern South Yorkshire offices.
Responsibilities
* Main POC for system support issues on D365 CE, particularly the Sales and/or Customer Service modules
* Involvement in system analysis, requirement gathering, process mapping and functional system design for new esystem enhancements
* System customisation/configuration using Power Platform, Power Automate and Power Apps
* Functional system testing and key user training
* Product Ownership – ongoing management of the solution and ensuring CRM environment operates effectively for users
Skills & Qualifications
* Strong functional understanding of Dynamics 365 CE/ CRM, particularly the Sales and/or Customer Service modules
* End-to-end project lifecycle skills with strengths in process/requirement analysis, workshop facilitation and documentation
* Power Platform/low-code customization skills, including creating Power Automate flows and developing Power Apps
* Confident communication and stakeholder/user engagement skills
Benefits
* Opportunity to be part of a fast-paced, growing digital transformation project with an established market leader
* Competitive base salary up to £50,000 plus comprehensive employee benefits package
* Modern state-of-the-art offices with in-office perks and great transport links
* Dynamic, collaborative team environment with excellent progression prospects
Interested? Apply today for more details. To discuss this opportunity within the Dynamics 365 CE/ CRM market, please contact Nick Butter by phone or email. (Phone number and URL removed for privacy)
CRM/ DYNAMICS CRM/ CUSTOMER ENGAGEMENT/ DYNAMICS 365/ CONSULTANT/ IMPLEMENTATION/ POWER PLATFORM
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