Job Description
Income Services Officer
Chichester
Up to £32,500
Fixed Term Contract until 05/09/2026 (Maternity Cover)
Hyde is looking for anIncome Services Officerto join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As an Income Services Officer at Hyde, you will play a key role in managing the prevention and recovery of rent arrears and other debts across a designated patch. You will work directly with residents to provide advice, support and interventions that help them sustain their tenancies and maximise their income.
Key Duties
* Recover rent arrears and service charges from an assigned account patch.
* Respond to all resident correspondence relating to the management of their account.
* Offer money management advice to support residents in prioritising rent and service charge payments and reducing arrears.
* Provide guidance on benefits and welfare entitlements, ensuring residents receive appropriate referrals to maximise income.
* Represent Hyde professionally at court hearings when required.
* Refer cases to internal teams or external agencies where more in-depth support is needed.
Why Join Hyde?
Hyde is part of the Hyde G...