JOB SUMMARY:
The post-holder will be responsible for providing a full range of secretarial support to CMHT Team Leader and assisting with the day to day management of the office to ensure a smooth running, high quality service.
KEY RESULT AREAS / MAIN RESPONSIBILITIES
• Provide secretarial services to a Team Leader including organising and maintaining diary/schedule to arrange appointments and meetings.
• Provide administrative/secretarial support within the department, e.g. audio-typing, photocopying, etc.
• Type reports, memos, letters, forms etc. to a high standard, as required from manuscript, audio and notes using a word processing system or through digital dictation.
• In addition as a member of a secretarial/clerical team, the post-holder will be required to provide clerical support to other members of staff within the department.
• Prioritising and carrying out word-processing duties to a high standard.
• Arrange and provide administrative support at meetings including minute taking and issuing of relevant documentation (at base or other locations as required).
• Open, sort and distribute all mail to the department and prepare out-going mail as required.
• Take appropriate action in relation to mail, telephone and other enquiries ensuring effective messaging and ‘bring forward’ systems are in place and necessary follow up action is taken.
• Liaise with outside agencies and other disciplines, dealing with enquiries as appropriate.
• Input and retrieve appropriate information from computerised system.
• Manage email account which will include the sending and retrieval of emails.
• In agreement with Locality/Departmental Managers, receive and send e-mails on behalf of the Team Leader.
• Maintain and update appropriate records as required, e.g. client and operational filing, absence rates, salaries and mileage, accident reporting and notification of change.
• Routine filing and maintaining an efficient filing system.
• Telephone duties-dealing with departmental queries which will include taking and passing on clear and concise messages and obtaining and passing on information accurately.
• Act as a reference point for all internal and external enquiries relating to the department and ensure necessary communication is maintained with the Director, Senior Managers and other professionals.
• Liaise with complainants on behalf of General Manager, including organisation and minuting of complaint meetings and collating complaint responses for General Manager
• Maintain petty cash within the team if required.
• Cash handling including petty cash and lodgements to the bank.
• Provide cover as required for other clerical staff during periods of absence or excess workload.
• Collecting and collating statistical information as required in line with targets and PFA’s.
• Develop, maintain and update spreadsheets and databases using the Microsoft Office suite.
• Participate in training appropriate to the duties of the post.
• Maintaining staff relationships and morale.
• Participating as required in assessment and training of staff.
• Provide administrative cover as required during the absence of other staff or during periods of excess workload.
• Maintain confidentiality within and without the workplace at all times.
• Through his/her own actions ensure adherence to the Principles of Equality and Human Rights legislation.
• Use Trust and Departmental technology in line with the Trust’s Information Management and Technology Strategy.
• Undertake any other duties as assigned by Team Leader to ensure the needs of the department are met