Your role
Atlas Copco Compressors is looking for a collaborative and organised Field Service Supervisor to support service operations across the North West region. This role is ideal for someone who enjoys working with people, solving problems, and delivering excellent service.
As part of the North West operational leadership team, you will play an important role in supporting safe, efficient, and high‑quality service delivery. You’ll help guide field teams, strengthen customer relationships, and contribute to continuous improvement across the region.
* Support the Service Manager with the day‑to‑day coordination of field service activities to ensure smooth and effective delivery.
* Help lead, coach, and support field service technicians and apprentices, encouraging development and teamwork.
* Build positive relationships with customers, responding to queries and ensuring a high standard of service.
* Contribute to achieving regional operational goals and key performance indicators (KPIs).
* Work closely with the planning team to support scheduling and resource coordination.
* Assist with safety audits and ensure accurate and timely documentation.
* Provide support for workshop‑related activities when needed.
* Champion a strong health and safety culture, ensuring compliance with policies and procedures.
* Monitor regional connectivity performance and collaborate with the diagnostic team to resolve issues.
To succeed, you will need
* Experience in customer service and/or technical operations.
* Experience in a supervisory or team support role, or similar leadership experience.
* Strong communication and organisational skills.
* Ability to manage tasks independently and meet deadlines.
* A proactive, solution‑focused mindset.
* A genuine interest in delivering excellent service and supporting others.
In return, we offer
* A supportive and inclusive working environment where your ideas and contributions are valued
* Opportunities for career progression and ongoing professional development
* Comprehensive training, including leadership and technical development tailored to your role
* A collaborative team culture focused on continuous improvement and shared success
* Flexible, hybrid working arrangements to help support work‑life balance
* Competitive salary and benefits package
* The chance to work with innovative technology and a globally recognised brand
* A strong commitment to health, safety, and employee wellbeing.
Contact information
Talent Acquisition Team: Harriet Strauss
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