Job overview
We are recruiting for a 18 Week Pathway Validation Tracker who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Trust is committed to meeting all targets within the Referral to Treatment (RTT) patient pathway, which measures the total period waited by each patient and to manage each patient’s journey from referral to treatment in a timely and efficient manner. You will use your NHS experience and RTT knowledge to work with services to support and improve the patients’ pathways.
We are looking for a motivated person who can work well both within a team and unsupervised. NHS experience is essential, however full support and training will be provided. You will need the motivation and discipline to manage your own assigned workload and escalate issues or concerns where necessary. Attention to detail is essential as you will be dealing with repetition where accuracy is key.
If you’re up for the challenge and want to work with a dynamic and supportive team that can really help shape the future of patient care, then please apply or contact us for further information.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us
Main duties of the job
To provide expertise and support within the RTT Validation team liaising with clinicians, general managers, service managers, service co-ordinators and clerical staff in the delivery of patient care via the Trust’s elective waiting lists.
The post holder will support the administration of the patient’s referral to treatment (RTT) pathway and is responsible for the accuracy of information on the Trust’s Patient Tracking Lists.
Lead on identified issues and projects to help improve RTT data quality across the Trust.
Using own initiative, supported by local guidance and the Patient Access Policy, to implement, analyse, interpret and apply judgements involving the 18 week rules and definitions to ensure compliance.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Essential criteria
* IT qualifications / skills – NVQ4 / 5
* Working knowledge of MS office, especially Excel
* Educated to A level standard or equivalent experience
Desirable criteria
* Evidence of continuing professional and personal development
Experience
Essential criteria
* Extensive administrative experience within the NHS
* Experience of patient pathways and service development
* Good understanding of Lorenzo or other Patient Administration System.
Skills
Essential criteria
* Experience of assisting with delivery of training
* Attention to detail.
* Excellent communication skills
* Problem solving - identify problems, recommend and implement solutions / change
Knowledge
Essential criteria
* In depth understanding of RTT/18 weeks rules
* Have knowledge of an Access Policy and departmental processes
* Understand how steps in a sequence of events can link together
* Understand patient pathways and how you can support others to input correct information.
Other Requirements
Essential criteria
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day
* Active and supportive team player
* Ability to work without supervision and on own initiative
* Ability to work with people at all management levels as the role requires liaising with Directors, General Managers, Service Managers, Service Co-ordinators
* Be flexible