Job Details:
Salary range: GBP 37,509 : GBP 38,637 per annum plus consolidated pay (14 of basic salary) and a Performance Related Payment (PRP) of up to GBP 2,777
Work location: 3 Shortlands, Hammersmith, London W6 8DR
Hours per week: 36
Contract type: Permanent
Closing date: 1 Septemeber 2025
Contact details for an informal discussion: Loveday Cole, Parking Enforcement Manager on the role
At Hammersmith and Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Place Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean, and green and one in which our residents take pride.
In Hammersmith and Fulham, our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents, visitors, and businesses with easy access to parking, we contribute towards making Hammersmith and Fulham a great place to live and work.
Our Supervisors have played a key role in driving the widely acknowledged improvement in the parking enforcement service since 2009s reorganisation. To strengthen our management team, we need motivated, knowledgeable, and focused Supervisors on overseeing a team of Civil Enforcement Officers to ensure that parking enforcement is carried effectively, fairly, and consistently throughout the borough.
The person appointed will be expected to support the existing Senior Supervisors with the day:to:day management of the base. The person will be the role model for Civil Enforcement Officers, be positively committed to the efficient delivery of the service and fully understand the importance of setting the right example for others to follow. To provide an efficient and effective service of parking enforcement, to minimise illegal parking acts through the issue of penalty charge notices in appropriate cases. To organise and control the use of a team of Civil Enforcement Officers and deputise in the absence of the Civil Enforcement Senior Supervisor where necessary. To ensure the accurate recording of information for various Council departments and the Police.
As a member of this team, you will be responsible for maintaining a high level of customer service and maximising the CEOs on:street deployment hours.
Please note this role is 36 hours worked on a 5:day rota system, which will include working Saturdays, Sundays, and Bank Holidays. Normal operational hours are from 7.00am to 11.00pm, with most shifts worked from 8.30am to 5.30 pm and 1.30pm to 10.30pm.
London Borough of Hammersmith and Fulham is fully committed to equal opportunities in service delivery and employment. We welcome applications from everyone irrespective of gender, sexuality, and ethnic group. We encourage applications from women as they are currently underrepresented in the Service.
Please refer to the Role Profilefor more information.
Role Specific Qualifications
:Full UK, EU or Automatic driving licence.
:Qualified as a Civil Enforcement Officer.
Our People Values:
How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people whocan build this into everything they do.
We are fair
We treat everyone withcompassion, dignity andfairness. We value theviews and opinion of others, and promote benefits andopportunities for all.
We are caring
We care about our borough anddoing things well. We focus on standards and continuousimprovement; learning fromour mistakes and celebratingsuccess.
We are collaborators
We work together for a bettersociety. We work with ourresidents, businesses, schools,third sector and others forbetter outcomes for everyone.
We ar