Description
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.
So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.
We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.
This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you!
Title, Team and Role Summary
Title : Guest Experience Manager at Coal House, Cardiff. 12 Month Fixed Term Contract
Team : Site - Regional
Who Does This Role Report Into? Associate Director - FM
Role Summary / Purpose and Scope
Coal House is an inspiring and progressive eco-friendly workplace in the heart of Cardiff. Could you be its new front of house? We’re on the hunt for a vibrant character who’ll bring life and soul to the building – and make everyone’s day infinitely easier and more joyful.
You’ll be the building champion – the smiling face that welcomes our tenants and guests and tends to their every need. You’ll seek opportunities to engage, help, surprise and delight them, and build empathic relationships. Your positivity, enthusiasm and natural rapport with people will radiate across your team, inspiring great customer service and a positive workplace culture.
This front-of-house role is arguably the most important in the building.
Skills, Knowledge and Values
Skills (People & Technical)
* Strong Customer Service Skills
* Time management & Excellent organisational skills
* Excellent organisational skills and strong interpersonal skills, and ability to build rapport with people from all walks of life.
* Able to use own initiative
* Effective PC skills, including working knowledge of Microsoft and Google packages
* Pro-active, flexible attitude to changes in the company, IT systems and the role
Values & Behaviour
* Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
* Self-management, including showing initiative, being proactive and meeting deadlines.
* Embracing change including technology
* Engaging with the big picture.
* Great service delivery, including working in partnership with internal and external individuals and good written and verbal communication.
* Achieving results and prioritising work.
* Innovative solutions and problem-solving.
* Developing self and others, with willingness to learn.
Experience and Salary
Level of Experience / Certifications:
* Experience in working in a customer service oriented role
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£29,000 - £31,500 per annum, depending on experience.
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.