As a Store Manager, you’ll own the full operation, leading with confidence, building high‑performing teams and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
Summary
As a Store Manager, you’ll own the full operation, leading with confidence, building high‑performing teams and setting the pace in a fast‑changing retail environment. You’ll lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work.
What you’ll do
* Lead the delivery of the full retail plan across the store, driving commercial, visual and people performance to deliver against the P&L.
* Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
* Own the change agenda and land transformation initiatives with clarity, urgency and pace.
* Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
* Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
* Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
* Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
* Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are
* A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
* Confident working across all areas of store performance, including commercial, visual, operations and people, and knowing how to bring them together for impact.
* A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
* Strong on planning, performance management and resilience. You can balance the big picture with detail and always hold the line and set expectations.
* Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
* Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
* Lead with purpose, own outcomes and raise the bar – this is your store and your chance to shape the future of M&S.
What’s in it for you
* 20% colleague discount across all M&S products and many of our third‑party brands for you and a household member.
* Competitive holiday entitlement with the potential to buy extra holiday days.
* Discretionary bonus schemes based on how you achieve personal objectives and our performance as a business.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A dedicated welcome with a tailored induction and a wide range of training programmes to develop your skills.
* Perks and discounts via the M&S Choices portal to maximise your financial and personal wellbeing.
* Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
* Access to a wide range of wellbeing support, including 24/7 Virtual GP and PAM Assist.
* A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.
Diversity & Inclusion
We are ambitious about the future of retail and committed to building diverse and representative teams. Everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you need reasonable adjustments during the recruitment process, let us know.
Lead with purpose. Own the outcomes. Raise the bar. This is your store and your chance to shape the future of M&S. Are you ready? Take your marks and apply today.
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