Regional Technical Account Manager – North of England
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Ecolab UK and Ireland is proud to be a Great Place to Work Certified™ Company! Our associates have spoken and recognised outstanding employee experience. When you join the Pest Elimination team as a Regional Technical Account Manager you will work for a company that helps change the world and that is committed to creating great workplaces for their associates.
Ecolab Pest Division are looking for a Regional Technical Account Manager for the North team who will be crucial in providing tactical technical support to our Corporate customers at sites with high risk pest activity that exceeds the two‑week escalation timeframe. The role is designed to significantly improve and drive action planning and communication for these sites.
Role Responsibilities
* Technical lead for specified accounts in the region.
* Escalation point after 14 days for these accounts as per the escalation process.
* Attendance and planning for escalated sites linked to assigned accounts and EHO specific related challenges.
* Minimum of three days per week on sites for solutioning, action planning and caching the SVSP.
* Managing customer relationships in tandem with the CAM or KAM at a senior national and local level.
Quality Coaching
* Provide feedback and technical coaching to SVSPs during initial review of sites and during execution of action plans.
* Act as a feedback resource for district managers.
* Track and ensure commitments and action plans have been executed in the field.
Customer Interaction
* Manage and deliver escalation calls for assigned customers on a weekly basis on behalf of the region, providing in‑depth updates and setting actions.
* Manage customers strongly on their actions and what is required for them to deliver to reduce pest activity.
* Develop trusted and close relationships with the contract management teams and local area management teams and establish yourself as a trusted advisor in the business.
* Accompany CAM on EBRs and annual reviews.
Continuous Improvement
* Report quarterly to the Director of Operations and Regional Manager regarding training needs of the teams, observations, initiatives to drive quality.
* Report regularly and communicate clearly to the CAM and Head of Corporate regarding customer relations, what needs to change and how they can become a better partner to Ecolab.
Notes: 3 field days, 2 days planning.
What’s in it for you?
* Competitive salary.
* Additional £3,000 London Weighting Allowance if you reside in the M25 area.
* Investment in your training, development, and qualifications.
* 25 days holiday plus 8 days bank holiday.
* 4% flexible benefits. A wide range of benefits (extended to families) or to be used as salary increase.
* Pension and four‑year annual salary life assurance benefits.
* Bonus opportunity of up to 5%.
* Opportunity to purchase company shares.
* Performance bonus, overtime, and commission available.
* Company van.
* Company iPhone.
* A long‑term career within a business that recognises talent to progress, inclusive of global opportunities.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action. Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
Our Commitment to a Culture of Inclusion & Belonging
We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. We will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability.
Seniority level
Mid‑Senior level.
Employment type
Full‑time.
Industries
Chemical Manufacturing.
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