1 day ago Be among the first 25 applicants
Direct message the job poster from The Curve Group
Hours of Work: 37.5 hours a week, Monday to Friday (between 8am-6pm) + occasional out of hours projects and implementations (agreed in advance and paid as overtime or time in lieu)
Our client:
They are more than a managed service provider - they're a team that delivers seamless telecoms and IT solutions to businesses of all sizes. From connectivity and mobility to telephony and IT services, they keep businesses running smoothly with tailored, flexible solutions that match needs and budgets.
They’re chosen by businesses because they listen, offer impartial advice, and deliver expert support without the jargon. Their customers trust us to provide reliable, innovative solutions backed by a professional, fun, and friendly team that genuinely cares about their success.
What is the Role?
As a Unified Communications & AV Installation Engineer, you will play a key role in deploying best-in-class telephony and meeting room solutions for our client's customers, ensuring every interaction reflects their values of professionalism, clarity, and innovation.
You will be responsible for surveying, installing, and configuring cloud-hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms. This is a customer-facing, field-based role which requires a confident communicator and a technically proficient engineer.
Responsibilities:
* Conduct customer site surveys for telephony and meeting room deployments
* Install and configure Gamma Horizon and 8x8 Work systems, including handsets and soft clients
* Deploy and commission Yealink Microsoft Teams Room systems (including multi-display and room control setups)
* Implement Contact Centre features (Gamma and 8x8), including wallboards, call flows, and agent setups.
* Troubleshoot and resolve installation issues, escalating where necessary
* Provide end-user training on VoIP handsets, soft clients, Teams Room usage, and contact centre dashboards
* Maintain accurate records of installs including diagrams, configuration notes, and training documentation
* Collaborate with presales to validate feasibility of proposed solutions
* Serve as the face of the company while onsite – delivering an outstanding customer experience
Experience/Qualifications:
* 3+ years experience in an installation or unified communications engineering role
* Hands-on deployment of Gamma Horizon and/or 8x8 VoIP platforms
* Experience configuring Teams Room Systems – particularly Yealink hardware
* Familiarity with contact centre solutions, including IVRs, agent roles, and reporting tools
* Comfortable with cloud-based telephony provisioning portals
* Understanding of basic networking (VLANs, PoE switches, IP provisioning, QoS basics)
* Experience working in customer-facing environments
* Advantageous brands to be familiar with: Yealink, 8x8, Gamma, Microsoft Teams, Meraki, DrayTek, Datto (Open Mesh)
* Comfortable with power tools in the framework of mounting equipment to walls and ceilings
* A BTEC or HND in a relevant subject (Computer Science, Information Technology, etc) is preferred
* Relevant industry certifications with proven implementation would be ideal
* Full valid UK driving licence
APPLY NOW TO FIND OUT MORE!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Telecommunications and Telephone Call Centers
Referrals increase your chances of interviewing at The Curve Group by 2x
Get notified about new Communications System Engineer jobs in Northampton, England, United Kingdom.
Honeydon, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 6 days ago
Banbury, England, United Kingdom 2 weeks ago
Broughton, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 2 weeks ago
Northampton, England, United Kingdom 1 week ago
Geddington, England, United Kingdom 2 days ago
Lower Dean, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 2 weeks ago
Northampton, England, United Kingdom 1 day ago
Brackley, England, United Kingdom 1 week ago
Banbury, England, United Kingdom 2 weeks ago
Silverstone, England, United Kingdom 2 days ago
Steeple Claydon, England, United Kingdom 1 hour ago
Northampton, England, United Kingdom 5 hours ago
Silverstone, England, United Kingdom 1 day ago
Travel Coordinator (12 month fixed term contract)
Milton Keynes, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 3 weeks ago
Milton Keynes, England, United Kingdom 1 week ago
Future Talent Traineeship Programme - Northampton
Northampton, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 22 hours ago
Northampton, England, United Kingdom 2 days ago
Little Staughton, England, United Kingdom 1 day ago
Colmworth, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 2 weeks ago
Programme Director - Technology Change Delivery
Northampton, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr