Installation Engineer / Field Engineer Are you looking to be part of a growing, fast-paced business that's changing the way organisations manage access and security? Location: Birmingham / Redditch / Midlands (with regular UK travel) Salary: £30,000 – £35,000 van, tools & expenses Hours: 42.5 hours per week (typically 8:30 am – 5:00 pm, with flexibility required) Contract: Full-time, Permanent THE OPPORTUNITY Our client doesn't just install intelligent key management systems – they're disrupting the industry. With innovation at their core and a reputation for exceptional service, they're growing fast and working with some of the UK's most security-conscious sectors, including policing and commercial enterprises. As part of their next phase of growth, they're hiring a field-based Installation and Service Engineer to join their expanding technical team. This role is ideal for someone who's hands-on, technically minded, and passionate about solving problems. You'll be on the ground – installing, repairing, and maintaining systems, while providing top-level support to customers. THE ROLE: Field-Based Work (UK-wide): Install and maintain intelligent key systems at police sites and commercial locations Respond to callouts, typically with a 48-hour SLA Carry out system diagnostics, repairs, and preventative maintenance Travel extensively, including overnight stays (Mon–Fri), with van and expenses provided Workshop & Production Support: When not on site, help build, prepare, and configure systems to the highest standards Customer Interaction: Provide professional, friendly support and training on-site Communicate clearly with a wide range of stakeholders, including senior managers and operations teams Spot opportunities to enhance systems and recommend upgrades Technical & Safety Standards: Use power tools and work from technical diagrams confidently Ensure all work is compliant with Health & Safety regulations Conduct wiring and software updates (training provided) What We're Looking For: Essential: Hands-on experience in an engineering, installation, or technical support role Confident using power tools and basic electrical tasks Midlands-based for easy access to sites across the UK Ability to travel across the UK with overnight stays Highly customer focused with experience of providing excellent customer service. Strong communication skills and a proactive, reliable approach Clear record and ability to pass Level 3 police vetting Comfortable lifting and handling equipment up to 100kg with support Desirable: Background in automotive, access control, alarm systems or similar Familiarity with software setup, networking, or system configuration Why join our client? Be part of an ambitious, growing company that's shaking up the market Work in a supportive, close-knit team that values initiative and great service Gain exposure to high-profile clients and cutting-edge technology Receive full training and development opportunities Enjoy excellent benefits, including: Company van (Ford Transit), branded tools (Milwaukee) £25 daily meal allowance & Premier Inn business travel card 22 days holiday (rising with service) bank holidays We know that not everyone ticks every box. If you have the technical mindset, drive, and customer-focused attitude we're after, we'd love to hear from you. Interested? Apply now and we'll be in touch to discuss the next steps. This is a great opportunity to join a forward-thinking company that values reliability, flexibility, and getting the job done right. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments.