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The Role
As a Field Service Engineer, you are the face to our customers. You will help to manage our growth in our service business in the UK focusing on Central UK by delivering excellent work, strong customer commitment and engagement. You will ensure that the customer’s expectations are met every time. You consult the customers and provide timely service support for technical problems, monitoring, testing and demonstrations either on site or remotely through high tech tools. This has a positive effect in minimizing downtime, reducing costs, or promoting our product capabilities in the case of a test or demo.
Main Duties Will Include
* Being responsible for troubleshooting, repairing, and installing parts and equipment at customer site and remotely.
* To carry out high-level commissioning jobs at customers sites and an understanding of P&ID's.
* Run and manage regular check-ins or health-checks on pumps on site or remotely through Industry 4.0 monitoring tools with a resolution of any alerts.
* Conduct regular maintenance works on pumps at site.
* Issue accurate and detailed service reports to customers, and internal stakeholders.
* Support warranty claims, reports, and manage customer complaints when needed.
* Ensure excellent internal communication and share lessons learned with other field service colleagues.
* Provide technical support via troubleshooting by phone, email, Teams, or on site.
* Provide training for distributors and customers on relevant features and benefits of our products and consumables.
What We Expect Of You
We value passionate individuals. You should be proactive, engaged, driven, eager to represent Edwards and Atlas Copco Vacuum as the face to our customers.
Skills And Experience Will Include
* Previous experience in a field service and/or technical support role
* A passion for working in a scientific/technical environment
* Experience in Vacuum or similar is advantageous
* Experience in delivering training to internal and external customers
* Excellent communication and customer service skills
* Ability to work independently
* Flexibility to travel regularly, including occasional travel to Europe
* Full valid UK Driver's License
What You Can Expect From Us
At Edwards, part of Atlas Copco Group, we challenge the status quo and innovate for the future. We invest in our people, celebrate diversity, and provide development opportunities. As a field service engineer, you are a brand ambassador and our face to customers. We offer flexible working conditions, training, and opportunities to travel and meet new people. Edwards is a global leader in vacuum technology with a diverse customer base.
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