Application Support Team Lead
* Leeds West Yorkshire (x3 days per week in the office)
* Salary: 48,000-52,000 per year
* Plus excellent company benefits and incentives
The Opportunity
ISR are recruiting for an Application Support Team Lead on behalf of a multi‑national technology company with their UK head office based in central Leeds.
The role will involve leading a small team consisting of 1 Application Engineer and 2 Application Testers, conducting 1‑2‑1s, performance reviews and personal improvement plans.
You will also act as an escalation point for the team, assisting in both the support and deployment of applications.
The ideal candidate will have management experience (managing BAU tickets and project‑related resource requirements) and be comfortable being hands‑on 30‑40% of the time. A DevOps background, experience with Azure DevOps, TSQL, SQL Server, ITIL incident and problem management, PowerShell, IIS and custom application deployments will be desirable.
Skills and Experience
* Proven experience leading a team of IT professionals conducting 1‑2‑1s and performance reviews
* Extensive experience in application support, troubleshooting and deployment
* Knowledge of Microsoft SQL Server & TSQL, PowerShell Scripting & Automation, Microsoft IIS
* MCSE or MCITP certifications (highly desirable)
* Some knowledge of security standards and ITIL practices
Role and Responsibilities
* Supervise, mentor, and identify training needs for the application support team
* Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs)
* Assist in logging, investigating and rectifying all application‑related incidents, problems and changes on the customers’ supported systems
* Oversee and execute application deployments, bug fixes and implement changes in both Production and Non‑Production environments
* Monitor business‑critical services and applications, effectively identifying areas for improvement and implementing preventative maintenance interventions
Contact
To hear more about our client and this opportunity as an Application Support Team Lead based in Leeds West Yorkshire, please call James Sample at ISR Recruitment on 0 or send your most recent CV online for an immediate call back.
Job Details
* Employment Type: Full‑time
* Salary: 48,000‑52,000 per year
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