K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby.
Job Title: IT Support Technician
Salary: Upto 33k DOE
Reporting to : Head of IT
Location: Grimsby (with occasional site travel)
Hours: Monday to Friday- 8 00am to 5 00pm
Purpose of the role:
We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.
Key Responsibilities:
1. Serve as the first point of contact for IT support via phone, email, and chat.
2. Log, triage, and manage incidents and requests in the ITSM system.
3. Provide basic to advanced troubleshooting for hardware, software, and network issues.
4. Escalate complex issues as needed while maintaining ownership.
5. Support workstation setup, user onboarding, and account management.
6. Collaborate with IT teams to resolve incide...