Overview
Director, CDD Ongoing Monitoring role at Worldpay. Location: London, Birmingham or Manchester – hybrid working option available. The successful candidate will possess a deep understanding of regulatory requirements, operational excellence and have a proven track record in building a leading CDD team. You will be responsible for developing and implementing robust monitoring frameworks, systems and controls to mitigate risks and ensure compliance with local and international regulations.
What you’ll own as the Director, CDD Ongoing Monitoring
Leadership
* Lead and develop a high performing CDD Ongoing Monitoring team through talent acquisition, onboarding and training programmes.
* Develop and implement performance management frameworks, including clear objectives, regular performance reviews and career development plans.
* Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth.
* Cultivate a customer-centric culture with strong risk understanding and an innovative mindset to balance regulatory objectives and customer experience.
* Identify areas of improvement and emerging threats and develop training programmes to enhance capabilities and expertise.
Stakeholder Management
* Develop and maintain strong relationships with internal and external stakeholders to foster collaboration and alignment.
* Effectively communicate CDD risks, mitigation strategies and regulatory requirements to senior management.
* Represent the CDD function in internal and external forums, advocating for the importance of CDD and building industry relationships.
* Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs.
* Collaborate with cross-functional teams to identify process improvements, enhance productivity, drive cost-effectiveness, and enhance the customer experience.
Global Due Diligence And Financial Crime Programme
* Implement a comprehensive ongoing monitoring programme aligned with regulatory requirements and internal policies.
* Establish and lead the day-to-day execution of the Global Due Diligence programme ensuring adherence to all relevant regulations and internal policies.
* Maintain oversight of emerging issues and proactively managing them from identification to resolution.
* Own the resolution of issues arising from internal and external audits and ensure timely remediation.
Continuous Improvement
* Promote a continuous improvement culture across the CDD Operations Team to achieve efficiency and productivity.
* Identify areas for process optimisation to enhance user experience and drive efficiencies.
* Ensure change is implemented effectively within the team with a seamless transition.
* Stay abreast of trends and industry best practices to ensure processes remain up to date.
Governance And Oversight
* Oversee day-to-day performance of the team ensuring efficient, accurate execution of CDD processes and timely resolution of issues.
* Produce and analyse management information reports to inform decision making and highlight key trends.
* Provide regular reports illustrating capabilities and outcomes to enable leadership to set strategic direction and KPIs.
* Oversee the team’s pipeline and success metrics.
Essential — What you’ll bring
* Minimum of 7 years’ experience in regulatory compliance and operational roles with a focus on customer due diligence.
* Demonstrable understanding of legal/regulatory requirements pertaining to CDD.
* Experience in managing and leading teams in a fast-paced environment.
* Strategic thinker with ability to identify, mitigate and communicate risks and issues affecting the organisation and customer experience.
* Ability to foster a culture of continuous improvement and learning, with professional development opportunities and knowledge sharing.
* Ability to maintain strong relationships with stakeholders at all levels, ensuring effective communication and alignment.
* Highly analytical with strong problem-solving skills to interpret complex data and make informed decisions.
Bonus
* Experience in merchant acquiring.
* Relevant professional qualifications (e.g., Diploma in AML or Financial Crime, CAMs).
* Experience using tools such as Orbis, Actimize, Salesforce.
Privacy and recruitment statements are available in the original posting; this version focuses on role responsibilities and qualifications.
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