We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky.
What you'll do:
1. Manage shift teamsincluding rota planning / shift cover
Lead business change / service introduction processes fortheServiceReliability team
Lead service improvement initiatives network management platform onboarding
FulfilDuty Operations Manager role as on-call management escalation for operational incidents
Management reporting for change and incident
Undertake network audits / compliance activities
Develop andmaintaineffective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness.
MaintainService Reliabilityknowledgebase and playbooksand provide training to shift teams
What you'll bring:
Theideal candidate will be able to providemanagement andtechnicalleadership to a team ofservice reliability engineers. Service reliability managers should beconfidentbothdocumentingnewoperationalprocessesandmaking improvements inresponse toinformation from performance metrics andlearnings from incidents.In theon-callrole ofduty operations manager, effectivecommunicationand the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents.
2. Detailedtechnicalunderstanding of telecoms networks across IP core,access, transmission,cloudand ISP services
Strong understanding of the functions and architecture of other network domains (including voice, mobile and CDN)
Knowledge of all telco network domainssufficient to provide technical guidance and oversight toService Reliability Engineers reporting to them.
Network Engineering operationalexpertisein service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing.
Technical knowledge and skills up to the equivalent ofprofessional-level( CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools.
Experience of managing telecomschange and incidentmanagement processes
A service improvement mindsetwith experience in improving processes and procedures.
Team overview: Service Reliability
The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network. It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains.
Inclusion & how you'll work:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Brick Lane:
Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and varied community; close to street food, cafes, and shops.
The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.
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