Insurance Broker Support Consultant
Job Market: Broker Development
Insurance Broker Support Consultant – About the role
Fantastic opportunity to work on a fully remote basis for someone from an insurance broking or underwriting environment who wants to step up to a Relationship role.
Insurance Broker Support Consultant – Key duties
Provide broker support and to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area or as allocated.
You will be the first response unit for all new and existing businesses who require assistance with a varied range of requests from onboarding, training, and Insurer support.
Ensuring that the different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction.
Full ownership of brokers allocated to them with a “can do” approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.
Responsibility for retaining a panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity.
The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.
Supporting the broker and being the ‘go-to’ for a whole host of queries with aim of being a
“critical friend” to the broker.
Insurance Broker Support Consultant – Key requirements
Completion of or working towards Cert CII *
Computer literate (MS Word, MS Excel, and MS Power Point)
Minimum of 4 years’ experience in broking/insurer environment, or in a customer driven environment.
Strong customer service skills
Knowledge of Acturis, broking and Insurer processes *
Personal and Commercial Lines experience/knowledge *
Technical experience of broking for all product lines and with a strong customer focus *
Strong administration skills and paying attention to being detailed and specific
Strong self-discipline to be able to work from home and request support when required
* Ideal but willingness to train/build Insurance expertise/commence Cert CII accreditation
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request