Job Overview
We currently have a post for a Full-time Waiting List Administrator working in our expanding Endoscopy service which covers City Campus, Treatment Centre and QMC Campus.
Job Overview
We currently have a post for a Full-time Waiting List Administrator working in our expanding Endoscopy service which covers City Campus, Treatment Centre and QMC Campus.
Working full-time 37.5 hours per week across Monday to Sunday between the hours of 7.30am – 20.00pm on a flexible fair share rota basis.
Endoscopy is a busy and fast paced department and while working as part of the whole team you will need to have the capability to prioritise your own workload, be confident, flexible and adaptable to varying situations in this busy environment
You will also be responsible for booking patients onto the correct waiting list within the appropriate time frame and other administrative duties which include covering our busy front facing reception area.
Main duties of the job
You will be a conscientious and enthusiastic team player with excellent organisational and communication skills with a sound administrative background.
You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential as well as an excellent telephone manner.
You will be responsible for welcoming patients to the Endoscopy Unit covering reception duties, listing patients onto the appropriate waiting list and then contacting patients to book them an appointment within the correct timescale alongside other administrative duties. Knowledge of cancer pathway targets would be an advantage.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed Job Description And Main Responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person specification
Training & Qualifications
Essential criteria
* GCSE Level or equivalent in Maths/English Grades A-C
* Able to use Microsoft Office
Desirable criteria
* NVQ level 2/3 Business Admin
Experience
Essential criteria
* Demonstrate knowledge of waiting list processes
Desirable criteria
* Recent past NHS experience
* Knowledge of waiting list processes
Communication
Essential Criteria
* Ability to develop good working relationships at all levels in a hospital environment
* Ability to deal tactfully with a wide range of people including patients
* Ability to priorities work and use initiative
Judgement Skills
Essential criteria
* Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Co-ordinator
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