Location: London
Type: Permanent role
Key responsibilities for Field Service Engineer
* Provide exceptional service to all customers
* Identify root causes of issues and contribute to technical bulletins
* Perform regular PPM maintenance on existing products
* Install systems and products
* Update site equipment and carry out hardware and software modifications
* Manage spare parts for repairs and upgrades
* Build long-term customer relationships
* Ensure items are not out of service for extended periods
* Report issues using company systems
* Respond to calls within 2 hours with a high first-time fix rate
* Accurately record all documentation
Additional duties as required by management to meet business needs
Respond to on-site customer support requests
Maintain accurate stock levels and consume parts per process
Minimum requirements
* Full UK driving license
* Electrical/electronic background with recognized engineering qualifications (advantageous)
* Experience with networks and server installation and maintenance (advantageous)
* Proficient in MS Office (Excel, Word, PowerPoint)
* Organized and self-motivated
* Willing to participate in weekend and evening call-out rotations
Salary: Competitive, per annum
* Early finish on Fridays
* Life insurance
* Pension scheme
* Opportunities to travel abroad
* Company car
If interested, please call Ethero or submit your CV by clicking "Apply Now". We will contact suitable candidates.
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