Job Introduction
About the Role
Lounge Supervisor at United Airlines LoungesTerminal 2 Heathrow Airport
You must be able to provide a full 5-year employment history, including any criminal record details. Permanent full-time employment will be offered upon successful completion of the probation period and airport pass clearance.
We’re experience makers and food fanatics and we’re hiring !
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! We’re so much more.
Be part of something greater.
Sodexo reserve the right to close this advert early if we are in receipt of a high number of applications.
Role Responsibility
* Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
* Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
* Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
* Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
* Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.
The Ideal Candidate
Essential
* Experience in supervising a team is a must
* Front of house and customer facing experience is a must
* An element of food experience
* Highly motivated
* Attention to detail
* Able to work on own initiative within a team environment
Desirable
* Lounge experience
* Airport experience
Package Description
* hours per week
* Starting from £ per hour
* Shift pattern: 2 early shifts, 2 late shifts, followed by 2 days off
* Early shift: 04:30–13:30
* Late shift: 13:15–22:15
* Permanent – Full Time (subject to successful probation and airport pass clearance)
* Extensive employee benefits, rewards, and recognition