Job summary Wychall Lane Surgery is a GP Practice operating out of one site in South Birmingham. It is a very successful practice offering a range of services to a population of approximately 8,000 people. We are seeking an experienced Business Manager/Practice Manager to lead our team. Our aim is to provide the highest possible standard of patient care and support, and we would like an individual to work alongside our 6 Partners to achieve this aim. We are part of Our Health Partnership, the UK's biggest GP Partnership. The person we are looking for will have significant experience at a senior level and be able to show successful strategic insight and evidence of working alongside senior colleagues Our Practice is looking to strengthen our team to work alongside our Partners and work with our current clinical and admin teams. If you are an efficient and effective manager we would love to hear from you. Job responsibilities In conjunction with the GP Partners, to manage and coordinate all aspects of managing the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice is compliant with all NHSE and CQC regulations and achieves its long-term strategic objectives in a safe and effective working environment. Main duties of the job Wychall Lane Surgery is a GP Practice operating out of one site in South Birmingham. It is a very successful practice offering a range of services to a population of approximately 8,000 people. We are seeking an experienced Business Manager/Practice Manager to lead our team. Our aim is to provide the highest possible standard of patient care and support, and we would like an individual to work alongside our 6 Partners to achieve this aim. We are part of Our Health Partnership, the UK's biggest GP Partnership. The person we are looking for will have significant experience at a senior level and be able to show successful strategic insight and evidence of working alongside senior colleagues Our Practice is looking to strengthen our team to work alongside our Partners and work with our current clinical and admin teams. If you are an efficient and effective manager we would love to hear from you. Job responsibilities In conjunction with the GP Partners, to manage and coordinate all aspects of managing the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice is compliant with all NHSE and CQC regulations and achieves its long-term strategic objectives in a safe and effective working environment. About us Wychall Lane Surgery is a GP Practice operating out of one site in South Birmingham. It is a very successful practice offering a range of services to a population of approximately 8,000 people. Date posted 14 April 2025 Pay scheme Other Salary £40,000 to £45,000 a year Dependant on Experience Contract Permanent Working pattern Full-time, Flexible working Reference number B0300-25-0008 Job locations Wychall Lane Surgery Wychall Lane Birmingham B38 8TE Job description Job responsibilities The main duties are: To support a culture that is focussed on the delivery of very high standards of patient care. To ensure that the Practice is always delivering to the highest standard always ready for CQC To ensure the profitability and efficiency of the Practice, in line with, NHS and legislative guidelines To provide strategic input to the practice to ensure the delivery of an effective and efficient service at all times whilst maximising profitability. Liaison with the wider Health Partners (ICS) and other agencies whilst seeking to enhance opportunities for business development. To ensure compliance with current Health and Safety legislation. To successfully manage the expectations of all business stakeholders whilst achieving mutually agreed To act as a key management link within the PCN and interactions with other PCNs and OHP Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Management of all clinical and administrative staff Job description Job responsibilities The main duties are: To support a culture that is focussed on the delivery of very high standards of patient care. To ensure that the Practice is always delivering to the highest standard always ready for CQC To ensure the profitability and efficiency of the Practice, in line with, NHS and legislative guidelines To provide strategic input to the practice to ensure the delivery of an effective and efficient service at all times whilst maximising profitability. Liaison with the wider Health Partners (ICS) and other agencies whilst seeking to enhance opportunities for business development. To ensure compliance with current Health and Safety legislation. To successfully manage the expectations of all business stakeholders whilst achieving mutually agreed To act as a key management link within the PCN and interactions with other PCNs and OHP Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Management of all clinical and administrative staff Person Specification Experience Essential Evidence of a commitment to continuing professional development Experience and success of communicating with and managing people. Experience of working in teams; able to promote teamwork and employee satisfaction. Experience in managing complex financial budgets. Excellent negotiating and conflict management skills Planning skills and ability to prioritise Previous experience in NHS GP Practice Management Experience of working in a multi-faceted environment at a senior level Effective communication, oral and writteN and excellent interpersonal skills. Approachable with the ability to listen and empathise Delegation and empowerment of staff Strong IT skills Leadership skills, including excellent people management skills. A solutions focused approach to problem solving. Good time management Able to complete and finish work. Highly computer literate Customer service and complaints resolution Negotiating and managing conflict Able to manage change and cope with pressure. Networking and facilitation Qualities Essential Motivational Personable and approachable Self-motivated and confident able to work with minimal direction. Adaptable and innovative Enthusiasm, with energy and drive Gains respect, by example, fairness. Integrity & leadership Trustworthy, honest, reliable, caring and sympathetic Proactive strategic thinking with a clear vision Confidential and conscientious Hard-working, reliable and resourceful Willing to work flexible hours as necessary. Person Specification Experience Essential Evidence of a commitment to continuing professional development Experience and success of communicating with and managing people. Experience of working in teams; able to promote teamwork and employee satisfaction. Experience in managing complex financial budgets. Excellent negotiating and conflict management skills Planning skills and ability to prioritise Previous experience in NHS GP Practice Management Experience of working in a multi-faceted environment at a senior level Effective communication, oral and writteN and excellent interpersonal skills. Approachable with the ability to listen and empathise Delegation and empowerment of staff Strong IT skills Leadership skills, including excellent people management skills. A solutions focused approach to problem solving. Good time management Able to complete and finish work. Highly computer literate Customer service and complaints resolution Negotiating and managing conflict Able to manage change and cope with pressure. Networking and facilitation Qualities Essential Motivational Personable and approachable Self-motivated and confident able to work with minimal direction. Adaptable and innovative Enthusiasm, with energy and drive Gains respect, by example, fairness. Integrity & leadership Trustworthy, honest, reliable, caring and sympathetic Proactive strategic thinking with a clear vision Confidential and conscientious Hard-working, reliable and resourceful Willing to work flexible hours as necessary. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Our Health Partnership Address Wychall Lane Surgery Wychall Lane Birmingham B38 8TE Employer's website https://ourhealthpartnership.com/ (Opens in a new tab)