To manage the delivery of a customer focused professional ER service, working within the People Policy Framework and overseeing and undertaking employee relations casework, in all areas of dispute, attendance management etc. To manage and support the ER team to ensure that clear, balanced and professional advice and guidance is provided, in line with all policies and ER support is provided to services, as defined and required. As part of the RBK Management team, working closely with the ODBP's, this role is responsible for setting out the standards of service, prioritising work based on risk and resources available. The Senior ER Manager will escalate and engage others to balance risk and facilitate good outcomes for employees and services. The role will give frequent visibility of progress, barriers, recommend mitigations and urgent actions required of themselves and others. The role has responsibility to identify when external or other support is required e.g. legal, LBS and other partners to improve and enhance the ER and wider People and OD service provision. If you are interested in this role please send your updated CV in the first instance