Job Description
AsCustomer Service Administratoryou will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their modern, open plan Brackley office. The company have been established since 2010 and has grown to over 300 locations.
Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to £26,500. This role will suit a customer service professional who wants to grow with the business.Purpose of the role:To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.Key Accountabilities for The Customer Service Administrator:Creating job records, maintaining the databaseResponding to customer queriesDealing with any queries, customer complaintsDealing with contract renewalsManaging purchase ordersScheduling invoicesProcessing and uploading ordersLiaising with customers daily basis regarding quotes, work orders, providing updatesPortal managementOrganising quotesScheduling invoicesUploading and processing ordersLiaising with internal teams including business development managersCredit control for key accountsKey Skills Required for the Customer Service Administrator:High levels of customer service over the phone and by emailSolid administration skillsHighly organised with excellent levels of attention to detailAdaptable in a changing environmentCredit control experience would be an advantageStrong IT skillsWhat's in it for you?A starting salary of up to £26,500Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 15 min breaks)23 days hol + bank hols (you can also buy and sell hols days)Birthday day off (after one year service)Training, development and progressionAnnual performance and company related bonusAssociate days, socialsAssociate equity programPlenty of free parkingTPBN1_UKTJ