Overview
Be among the first 25 applicants. An exciting opportunity has arisen for a patient care advisor to join the Contact Centre team who provide patient booking and administrative services and act as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.
We are looking for a highly motivated, enthusiastic and conscientious individual to work within the team who can deliver an efficient and accurate booking service for our patients. This is a unique and interesting administrative role in which you will ensure patient referrals, outpatient appointments and surgery is booked in accordance with the trust\'s patient pathways and standards. Full time or part time hours may be considered.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Key Responsibilities
* Act as the first point of call for every interaction between the Trust and patients for the booking of outpatient and surgical services, ensuring patients are given accessible information, choice and are provided with elective services according to NHS plan access targets.
* Be the primary contact for booking patient appointments and processing referrals and surgery using a variety of Trust systems in line with NHS patient access standards.
* Communicate regularly with patients by phone, offering choice when booking appointments and addressing queries, including handling challenging behaviour where applicable.
* Demonstrate an understanding of confidentiality and how to handle sensitive situations.
* Aim to develop the service and yourself and to raise the profile of the service as it grows and becomes more widely used.
Job Information
* Employer: Northumbria Healthcare NHS Foundation Trust
* Location: Northumbria House, Cobalt Business Park, 7/8 Silver Fox Way, North Shields, NE27 0QJ
* Band: 3
* Salary: £24,937 to £26,598 per year pro rata
* Contract: Fixed term
* Duration: 12 months
* Working pattern: Full-time, Part-time, Flexible working
Qualifications
Essential
* 5 GCSEs grade 4-9 or equivalent
* Level 3 qualification or equivalent experience
Desirable
* ECDL
Experience
Essential
* Extensive administration and/or customer service experience gained within a healthcare environment with understanding of NHS clinical and administrative processes in the contact centre.
Desirable
* Contact Centre experience
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to the DBS. Applications from job seekers who require skilled worker sponsorship to work in the UK will be considered alongside all other applications.
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