Second line Technical Support (Desktop Migration)
***SC Cleared***
Location options: Cardiff, Bristol, Feltham, Cheltenham, Brockworth (Multiple roles available)
Initial contract: 6 months with good scope for extension
Rate: £300 - £350 per day (Umbrella-PAYE)
Our client, a blue chip company, is seeking several Second Line Technical Support Engineers for a long-term project. The role involves managing desktops, including PC imaging, device management, and troubleshooting hardware, networks, systems, and applications.
Key Responsibilities:
1. Provide break/fix support for desktops, laptops, and peripherals
2. Re-image devices and reinstall/configure applications as needed
3. Troubleshoot Windows OS, hardware, and enterprise applications
4. Coordinate with third-party vendors for escalations and hardware replacements
5. Document issues and resolutions in ITSM systems (ServiceNow, Remedy, etc.)
Key Skills & Experience:
* Strong understanding of PC hardware, software, OS, directory services, printing, and applications
* Application support including global applications; coordinate with second-level team for issue resolution
* Experience with desktop/laptop installation, upgrades, and configuration
* Printer support, network configuration, driver installation, vendor coordination
* Proficiency with Windows 10/11, Android, Mac OS, MS Office, LAN/WAN, Wi-Fi, VOIP, and software installations
* Onsite and remote end-user support
* Ticket management ensuring resolution within SLA, with proactive communication
* Development of documentation, SOPs, KB articles
* Vendor coordination for hardware support and repairs
Additional Information:
This is an excellent opportunity on a long-term programme. Apply now by submitting your CV for immediate consideration.
Candidates with current or past high-level security clearance are especially encouraged to apply. Successful candidates will need to undergo security clearance, which can take up to 10 weeks.
LA International is a UK-based ICT Recruitment and Project Solutions Consultancy, operating globally. We welcome applications from diverse backgrounds.
Recognized with multiple awards, including The Queen's Award for Enterprise: International Trade.
To apply, complete the short form and submit your CV. For job alerts, click here. Files up to 5MB in doc, docx, txt, pdf, rtf, or xls formats are accepted.
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