Technical Services Manager
Reading/ High Wycombe/ Bracknell
£65k-£70k
Car Allowance + bonuses
Do you live in a commutable distance to Berkshire/ Buckinghamshire?
Do you have experience as a Technical Service Manager or similar technical management role within the retail sector?
Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with a business-focused mind-set? If so, then we have the role for you.
PRS are now in need of an experienced Technical Services Manager covering Reading, High Wycombe and Bracknell areas.
The successful candidate will hold full accountability for the operations across a hub, responsible for service delivery and front facing services at the clients facilities.
Role Summary:
Act as a subject matter expert for technical service delivery within a retail environment
Provide a safe and healthy workplace with responsibility for all EHS compliance for both company and supplier partners
Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes
To provide technical and operational support and advice to the engineering team
Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines
To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
Manage subcontractor delivery and engagement
Understand and comply with Site safety rules/requirements
Ensure safety PPE and equipment is available and utilised by both self-perform team members and Supplier partner team members at all times
Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents
Responsible for Multi-client locations in and around High Wycombe, Reading and Bracknell areas.
Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members
All reporting must be timely and completed and all required on site documentation must be up to date and easily accessible
Support Site Budget Management by driving Operational control through Metrics Management
Deliver services based on contract scope of work with full understanding of the scope variances by site
Ensure knowledge of Supplier contract terms, scope of work and performance specification
Ensure PO’s are raised and processed in compliance with GWS policy
Responsible for coaching and supporting the growth of your team.Experience Required:
Technical qualification
A proven track record in a similar role
Experience working in a technical environment as minimum
Retail experience desirable
Strong related experience in FM service delivery
Health and Safety Qualification is desirable
Strong influencing, communication and presentational skills aligned with good commercial acumen
Excellent communication skills
People management skills and the ability to communicate at all levels
Experience of managing contracts, writing and operating to processes and procedures
CMMS experience (WO Management Process) preferred
Report writing ability
Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy