We are looking for
an organised and motivated individual to join our surgery waitlist team within the GI Surgery department. The department is the specialist tertiary centre for the South West of England receiving referrals from other hospitals to treat complex conditions using cutting edge technology such as robotic surgery. You will manage the Hepatobiliary Surgery waitlist and have day to day line management responsibility for the Oesophagogastric and Colorectal Surgery Waitlist Coordinators.
You’ll be at the centre of a fast-paced, varied environment, working closely with clinicians and wider colleagues to make a real difference to patient care. You will need strong coordination experience, ideally gained within a healthcare environment. Organisational and interpersonal skills are essential, along with the ability to work effectively under pressure. The ability to use initiative is vital.
The administration team is based at the BRI and the post holder will not be required to work from other trust locations. This role is Monday - Friday with flexible working opportunities available, such as hybrid working from home, and flexible start times of between 8-9am.
We encourage discussions about the role and visits to the department. Please get in touch with the listed contacts for this role to help you decide whether the job could be suitable for you and If you have suitable experience for the role, please do submit the application form.
The role will include:
1. Line management of surgery waitlist team which will include overseeing staffing levels, recruitment, managing annual leave, and conducting sickness returns, appraisals, 1-2-1’s and team meetings.
2. Arrange training and induction of new members of the team to ensure quality standards are set from the start.
3. Liaising with clinical and non-clinical staff via telephone and email, resolving queries or escalating to the role’s line manager or relevant clinical staff as appropriate.
4. Acting as a point of contact for patients, relatives and carers always being polite and empathetic to the patient’s needs and communicating effectively when dealing with difficult situations. This is a predominantly cancer service and strong emotional resilience is necessary.
5. Booking pre-operative appointments, transport and surgery dates.
6. Monitor, manage and validate active and suspended waiting lists providing updates to the Operational Management Team in PTL meetings.
If you meet the role requirements, have a positive attitude, a commitment to service improvement, and want a role that challenges you, we encourage you to apply for this post. To give yourself the best chance of being shortlisted, please outline how you meet each of the criteria listed in the person specification.
We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.