* Maintains expert-level knowledge of Microsoft 365 apps including Teams, Excel, PowerPoint, Outlook, OneDrive, SharePoint, Loop, OneNote, Power Automate, Forms, Planner and Copilot.* Regularly updates expertise in Microsoft Endpoint Management, including SCCM and MDM solutions.* Delivers expert advice, training, and support on meeting room technologies such as Microsoft Teams, Teams Town Hall, Webinars, O365, and room booking systems.* Promotes and shares specialist knowledge across the organisation.* Supports, trains, and educates colleagues on Ofcom’s cyber security policies, covering cyber hygiene, phishing threats, social engineering, and phishing-resistant MFA.* **Evaluating Problems** - Identify and solve issues by using well-thought-out strategies. Consider different angles and potential solutions to resolve concerns. An ability to recognise and escalate risks or constraints to service delivery.* **Trailblazing Ideas** - Bring fresh perspectives through creative and original ideas that improve processes, policies, or services.* **Executing Plans:** Take ownership of incidents, requests, and project tasks, providing timely updates with an ability to apply ITIL and project management practices to ensure smooth delivery. Can organise tasks and set clear goals, managing resources wisely, while keeping an eye on progress. Remain flexible in the face of change, anticipating and adjusting to shifts.* **Harmonising Work:** Work closely with subject matter experts and application owners to resolve technical issues.* **Articulating Ideas:** Create clear, user-friendly technical content to support colleague self-service. Communicate confidently and credibly with diverse audiences, with an ability to adapt communication style to meet different user needs.- Strong working knowledge of: * Windows 11 and Microsoft 365 (including Exchange Online, Teams and Copilot * Active Directory, Group Policy, Windows Server, and print server environments* Audio-Visual support including: + Basic-to-intermediate understanding of AV systems such as PA systems, vision/audio mixers, interactive displays, and Teams integration for live events.* Provide end-to-end support for high-profile events including Town Halls, Teams Live Events, and webinars - ensuring AV systems are set up, tested, and operated smoothly.* Support event recording, live captioning, and post-event processing or publishing of event content where needed.* Take ownership of your learning through tools like LinkedIn Learning and support continuous knowledge development.* Show your commitment to growing and developing. Pursue opportunities to learn and add to your skillset.- Working knowledge of network fundamentals, including: * Layer 2/3, DNS, DHCP, TCP/IP, LAN/WAN, Firewalls, switch management, Cisco technologies* Experience in a front-line ICT support role* Level 3 apprenticeship in ICT (e.g. Azure Cloud Support Specialist), or equivalent qualification/experience (e.g. A-levels)We make communications work for everyone.As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.Ofcom’s remit is huge – we keep UK citizens and consumers safe from harm and ensure they receive the best possible service from their communications providers. Find out more about Ofcom, where we operate, and the different types of work we do to keep the country connected.At Ofcom we are determined to do all we can to promote diversity and equality inside our organisation and in the wider sectors we regulate. Diversity and equality are fundamental to achieving our purpose to make communications work for everyone. We need to make the best decisions for all UK consumers and citizens. To do this, it is essential that all levels of our organisation are diverse and foster an inclusive culture.
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