* Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with their enquiries.
* To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
* Recording messages as appropriate and passing these on to the correct department
* To deal with all incoming and outgoing mail
* Tobe competent at booking rooms using the computerised room booking system.
* To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
* Photocopying and maintaining adequate supplies of forms and paperwork.
* To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System
* Update building telephone lists as and when required.
* Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
* To keep the reception / waiting areas tidy and ensure notice boards are up to date.
* To provide cover for other administrative staff in their absence or as required by the Locality Support Services Manager
This role is offered on a permanent basis, the hours are full time with shift patterns from 8.30 - 4.30 and 9.00 - 5.00, Monday to Friday.
The qualification, training & experience requirements for the role are outlined in the Job Description/Person Specification.
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