Job DescriptionJob Title: Greggs Shop ManagerLocation: Queens Hospital£39,000 BonusHolidays40 Hours / Monday to Friday (occasional weekends)Uniform and apply for Blue light cardJob IntroductionAs a Greggs Shop Manager, atSodexo Queens Hospital you'll play a key role in bringing this to life by leading your team to deliver operational excellence in a fast-paced environment. You'll create a positive, supportive workplace where teamwork, problem-solving, and leadership drive continuous improvement, always putting our customers first. By empowering your team and embracing “The Greggs Way,” you'll ensure your shop thrives, your people grow, and our standards remain consistently high.What You'll Do:Monitor and improve customer experience using CXV/CEV insights, maintaining live action plans for underperformanceChampion Greggs Service Styles, consistently delivering excellent service across shop and digital channelsManage queues effectively to meet speed of service targets and maximise sales opportunities (including meal deals and all day parts)Lead, coach, and develop the team, using tools such as Your G Learning and regular performance check-insBuild an engaged, positive team culture by recognising success, encouraging feedback, and supporting ideas through 'Your Ideas Matter'Ensure all training, compliance, and succession planning requirements are completed and tracked effectivelyMaintain high brand, food safety, and SHE standards, including audit compliance, cleanliness, and safe shop operationsDrive product quality and availability through effective production planning, stock management, and adherence to bake plansMonitor shop performance using BI reports (sales, availability, wages, stock loss) and take action to improve resultsEnsure accurate administration and operational processes, including scheduling, payroll/timekeeping, waste management, and adherence to company proceduresWhat You Bring:Proven experience of leading a team within a service environmentProven experience of managing operations within a catering serviceAbility to communicate effectively with team members and line managerExperience of delivering relevant training, using company guidelinesUnderstanding of relevant Health & Safety, Employment and other legislative requirementsExperience of implementation and adherence to HACCPExperience dealing with branded outlets is desirableStrong attention to detail and adherence to standardsProven IT skillsAbility to deal with stressful situations with a flexible approach to the roleAnalyse problems, develop opportunities and implement innovative solutionsWhat we offer:Working with Sodexo is more than a job; it's a chance to be part of something greater.You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death-in-Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environmentCompetitive compensationFull training and full protective uniform supplied.Ready to be part of something greater? Apply today!Career progression for the caring profession.Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.About SodexoAt Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.Click hereto read more about what we do to promote an inclusive culture.Sodexo Disability, Ability network, So Together, Generations and Origins.