Job Description
As a part of our front office team you will take care of guests from their arrival through to their departure.
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
Completing all audit tasks as specified by the Night Auditors checklist.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors.
Benefits
* Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
* Discounts with key partners
* 2 free weekend breaks per year in the UK
* Pension (Subject to availability and T&C)
* Meal provided whilst on duty.
* Uniform provided
* Double Time Bank Holiday Pay
* Discounted food
* Employee discount
* Friends & Family discount
* Eye test voucher
* Cycle to work scheme
* Sick pay
* Tips
Job Types
Part‑time, Permanent
Part‑time Hours
16 - 24 hours per week
Salary
£13.95 per hour
Schedule
* 8 hour shift from 11pm till 7:18 am.
* Weekend and Bank holiday availability
Work Location
In person
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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