Manpower is recruiting a Switchboard Operator on behalf of our public sector client the NHS.
Location - Bridgend
Job type - Temporary
Hours - Part time as per rota across 7 days.
Hourly rate- Weekdays £11.45 | Saturdays & Nights £16.14 | Sundays & Bank Holidays £20.95
The Role
As the first point of contact for the service you will be responsible for providing a responsive and efficient switchboard/information service 24/7 to all service users.
Key Responsibilities:
Answering incoming calls both internal and external
Adhering to policies and procedures
Understanding organisational functions and medical terminology
Responding to emergencies and alarms
Maintaining and updating call rotas and records
Testing emergency procedures and systems
Operating access control systemsQualifications and Experience:
Ability to speak Welsh at an intermediate level is ESSENTIAL
Driving licence and access to your own vehicle is ESSENTIAL
Be able to work any shifts as the service operates 24/7
Experience in a call handling role/fast-paced customer service environment
Knowledge of switchboard processes, policies, and information systems
NVQ in Customer Services or Call Handling (or willingness to undertake)
Excellent communication skills and clear speaking voice
Ability to work in a pressured environment with frequent interruptions and a high level of background noise
Ability to work unsupervised and under your own initiative
Friendly and help...