We are partnering with a leading player in the FMCG sector, committed to providing innovative products that meet the everyday needs of consumers.
With a focus on excellence, sustainability, and growth, we are looking for a strategic and dynamic Customer Care Specialist to join their team and help drive the success of product categories.
You will be the first point of contact for customers, offering support through phone, email, and chat. Your role will be crucial in ensuring customer satisfaction and upholding the brand’s reputation.
We are open to candidates who are looking for either full-time or part-time.
Your Key Responsibilities:
1. Provide exceptional customer service via phone, email, and chat, addressing inquiries, issues, and concerns promptly and professionally.
2. Resolve customer complaints in a friendly, empathetic, and effective manner.
3. Assist customers with product knowledge, order processing, returns, and technical support.
4. Maintain accurate records of customer interactions, transactions, comments, and complaints.
5. Collaborate with other teams (e.g., sales, technical support) to provide solutions for complex customer issues.
6. Follow up with customers to ensure their satisfaction with our products and services.
7. Meet and exceed service quality and response time goals.
The Requirements:
1. Proven experience in customer service or a similar role.
2. Experience within an FMCG/Manufacturing business.
3. Excellent verbal and written communication skills.
4. Strong problem-solving abilities and attention to detail.
5. Ability to remain calm and professional in stressful situations.
6. Proficiency in using customer service software and tools (e.g. Microsoft Office, Outlook).
7. Positive attitude, team-oriented mindset, and a commitment to delivering high-quality service.
8. Flexibility to work in shifts, including evenings and weekends (if applicable).
What's in it for you?
1. Generous Benefits package to include bonus, increased holiday allowance, private healthcare and much more!
2. Opportunities for various training opportunities and career growth.
3. Supportive and inclusive work environment.
4. Hybrid and flexible working arrangements (if applicable).
Apply for more information on this exciting opportunity!
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