We are looking for a Workplace Experience Support to join our team in Reading on 14 months contract.
You will play a vital role in supporting the smooth operation of the office by providing high-quality administrative support across various teams and environments. This includes front-of-house duties, facilities coordination, employee support, and general office administration.
The role requires a proactive and adaptable individual who can effectively manage multiple responsibilities while ensuring a welcoming and professional workplace experience for staff, visitors, and external partners.
Reception & Visitor Support
Act as the main point of contact at front-of-house reception, greeting all internal and external visitors in a courteous and professional manner.
Conduct induction office tours for new starters and visitors, supporting the onboarding process.
Issue access cards to staff, visitors, and contractors in line with security policies and maintain accurate records.
Office Administration & Coordination
Maintain a clean, tidy, and secure reception area and meeting rooms at all times.
Oversee meeting room management, including conflict resolution for bookings and ensuring availability.
Maintain sufficient stock of office supplies (e.g., stationery, printer items, catering goods, and Chill and Cheers drinks) and place orders when required.
Manage access cards, desk and parking booking systems, and parcel collection programs.
Maintain organized files, update databases, and track important deadlines.
Handle all incoming phone calls and direct them to the appropriate person or department.
Manage mail duties including distribution of post/packages, outgoing mail, and booking local and international couriers while following tracking and security procedures.
Employee Support & Travel
Coordinate employee travel arrangements and assist with related queries.
Assist with general administrative duties and internal projects as required.
Raise purchase orders in line with company policies and procedures.
Conduct Health & Safety office tours for new starters and visitors.
Assist the People team on tasks, projects and deliverables.
Conduct induction office tours for new starters and support the People Team by coordination with hiring manager and send new starter email.
Culture & Events
Assist with the coordination of company events such as holiday parties, team celebrations, and office-wide initiatives.
Proficient in using office systems and tools (e.g., visitor management, booking platforms, Microsoft Office).
Previous experience in an administrative, receptionist, or office support role is desirable.