Senior Business Analyst – Underwriting Workbench (London Market)
📍 London (Hybrid)
💼 Permanent - £90,000
We’re looking for an experienced Senior Business Analyst to play a central role in a major transformation programme focused on modernising underwriting capabilities within the London Market.
This is a high-impact opportunity to shape how underwriters work day-to-day through the delivery of a strategic Underwriting Workbench programme.
The Role
Reporting to the Head of Business Analysis & Testing Services, you’ll lead business analysis across the full lifecycle of a complex transformation initiative.
You’ll work directly with underwriters, operational stakeholders, and technology teams to define, design, and deliver future underwriting capabilities.
Key Responsibilities
* Lead business analysis activities across the Underwriting Workbench programme
* Partner with Underwriters to understand workflows, challenges, and strategic goals
* Elicit, analyse, and document complex requirements with full traceability
* Shape the target operating model for future underwriting capabilities
* Facilitate workshops with senior underwriting and business stakeholders
* Translate London Market processes (placement, binding, endorsements, renewals, delegated authority) into system and data requirements
* Collaborate with Architecture and Technology teams to align with enterprise strategy
* Support vendor selection, implementation, and configuration
* Drive process optimisation, automation, and data quality improvements
* Ensure compliance with Lloyd’s and market standards (e.g. messaging, reporting)
* Mentor junior Business Analysts where required
What We’re Looking For
* Strong experience as a Business Analyst within the London Market insurance sector
* Deep understanding of underwriting processes across the policy lifecycle
* Experience with underwriting platforms, workbench implementations, or core system transformations
* Proven track record delivering large-scale change in complex environments
* Experience working directly with senior underwriters and business leadership
* Strong knowledge of the London Market ecosystem (Lloyd’s, brokers, coverholders, delegated authority, bordereaux, PPL)
* Familiarity with Agile or hybrid delivery frameworks
* Experience with tools such as Jira, Confluence, Visio, Lucidchart
* Strong stakeholder management, communication, and influencing skills
Why Join?
* Be at the heart of a strategic transformation programme
* Directly influence how underwriting is performed across the business
* Work closely with senior stakeholders in a highly visible role
* Opportunity to shape future operating models and digital capabilities
MUST HAVES
1. Lloyd’s Market Experience
2. Digital Underwriting Transformation Impact
3. Stakeholder Influence