Did you know that 78% of our current employees have had internal promotion since they started? Did you know that we are a diverse employer, employing over 23 different nationalities? As Customer & Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show. Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work. Your duties will include: Checking tickets onboard the tram and around our network. Responding to any customer queries by identifying their needs and providing additional assistance when required. Providing customer service, revenue protection and crowd control at major events in the city. Understanding products and services and ensuring our customers are offered the best ticket deals available. Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room. At Edinburgh Trams, safety is always the first thought in everything we do. As keeping our colleagues and customers safe is our number one priority, we have robust procedures in place which are vital for every member of the team to follow. You will be provided full training on how to apply the highest standards of safety in your role. Experience in Customer Service is highly desirable. However, we want to hear from candidates whose enthusiasm, sense of humour, and willingness to help are exceptional. You do have to be over 18 to apply. Customer & Ticketing Service Assistants have 33 days annual leave and work 40 hourss on a rota of 5 days over 7 days. If you are looking for part time hours, please highlight this on your application and your ideal working pattern.