Overview
We are looking for a Medical Secretary to join our growing team. Candidates will be familiar with Office Word, EMIS, Docman, Anima, DXS and eRS, or similar systems. The role will include producing medical reports and letters, so ideally they will have experience within a GP practice, of liaising with other healthcare agencies, patients, and the in-house clinical/non clinical team. We would like someone to join us full time, but will consider part time for the right candidate.
About us
We have a team of over 100 staff throughout 8 sites, including GPs, a Paramedic Practitioner, Clinical Pharmacists, Physicians Associates, a Physiotherapist, Practice Nurses, Healthcare Assistants, Social Prescribers and the administrative support workers, who deliver care to 37.5k patients. We offer a competitive salary dependent on experience and qualifications, an NHS Pension and opportunities for ongoing professional development and training.
Job details
Date posted: 30 October 2025
Pay scheme: Other
Salary: Depending on experience NHS Pension
Contract: Permanent
Working pattern: Full-time, Part-time, Flexible working
Reference number: A3154-25-0002
Job location: Swanscombe Health Centre, Southfleet Road, Swanscombe, Kent, DA10 0BF
Job responsibilities
The following are the core responsibilities of the Medical Secretary in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
* a. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
* b. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
* c. Manage all enquiries in an effective manner
* d. Maintain an accurate referrals database
* e. Action all incoming email within a timely manner
* f. Process calling letters as requested
* g. Scan documentation and attach scanned documents to patients healthcare records
* h. Accurately input and code SNOMED CT data on the clinical IT system
* i. Process referrals using the electronic referral system (ERS)
* j. Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
* k. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* l. Manage all administrative queries as necessary
* m. Conduct clinical system searches as requested
* n. Support all clinical staff with general administrative tasks as requested
* q. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
* r. Undertake all mandatory training and induction programmes
* s. Contribute to and embrace the spectrum of clinical governance
* Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Qualifications
Essential
* GCSE grade A to C in English and Maths
Desirable
* Qualified to NVQ level 3 Administration
Experience
Essential
* Experience of using Word
* Good typing skills
* Computer literate
* Works well within a team
Desirable
* Experience of working in primary care
* Experience of working in a GP practice
* Previous Medical Secretary role
* Experience of working with EMIS, Anima, Docman, DSX, eRS
Other
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer: Swanscombe & Bean Partnership
Address: Swanscombe Health Centre, Southfleet Road, Swanscombe, Kent, DA10 0BF
Employer website: https://www.swanscombehealthcentre.co.uk/
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