We’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Fermanagh and Mid Ulster Property Group, leading our Welcome and Services Assistant and being a champion for our service and growing support.
Salary: £27,612 per annum
Contract: Permanent
Hours / working pattern: Full-time, 37.5 hours per week. Weekend working is a requirement and this role will require the successful candidate to travel between National Trust sites.
This role will cover all of the Mid Ulster and Fermanagh properties including The Argory, Springhill, Ardress, Wellbrook, Grays, Florence Court, Castle Coole and Crom. The primary focus will be on The Argory and Florence Court.
Duty Manager shifts will be a key aspect of this role and the Welcome Manager will be part of the pro-rota for both The Argory and Florence, occasionally covering other properties as and when required during high season. Therefore, due to the nature of this role a full UK Driving Licence is required.
What it's like to work here
Fermanagh and Mid Ulster property group are full of character, creativity, and stories, and the welcome team sits right at the heart of it.
As Welcome Manager, you'll be part of a supportive, close-knit group who care deeply about creating memorable experiences for every visitor. You'll work alongside passionate colleagues and volunteers who bring energy, humour, and a genuine love for our places.
No two days are the same. One moment you might be helping a family plan their perfect day out, the next you're working with teams across the property to improve our welcome, or support our ambitions to provide more access and diversify our audiences. You'll have the freedom to try new ideas, the encouragement to develop your skills, and the satisfaction of seeing your work make a real difference.
Above all, you'll be joining a team driven by purpose: connecting people with nature, beauty, and history, and helping to protect these special places for generations to come.
What you'll be doing
You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.
You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.
You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.
Who we're looking for
* Experienced in visitor services, tourism, heritage or similar situations
* Natural curiosity about people, motivated to give the highest standards of service
* Highly organised
* A confident leader
* Adept at managing financial performance
* Up for a challenge, adaptable and responsive under pressure
Package
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
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