CX Coordinator
37.5 hours- Monday to FridayHaydock
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job.
Were looking for a CX (Customer Experience) Coordinator to join our Customer Experience team. This is a great opportunity for someone at the start of their career who is passionate about customer service, learning, and helping others succeed.
In this role, youll support how we train and guide our colleagues to deliver consistently great service to our customers. Youll help review customer interactions across different channels, spot whats working well, and highlight where improvements can be made.
Youll work closely with internal teams, training partners, and mystery shopping providers to gather feedback, track performance, and turn insights into simple, practical actions that improve the overall customer experience.
This is a fantastic opportunity to develop skills in customer experience, quality, insight analysis, and stakeholder collaboration, with clear progression pathways within the business.
What were looking for:
1. A genuine interest in customer service and improving experiences
2. Strong communication skills and confidence working with others
3. Comfor...