Senior Service Designer (AI)
Location: Basingstoke (Hybrid)
We're looking for a Senior Service Designer (AI) to lead the design and delivery of AI-enabled services across a large People function. This is a high-impact role at the intersection of service design, AI, transformation and governance, shaping how AI drives real business value.
What you'll be doing
* Leading discovery sessions to identify and shape AI use cases
* Designing end-to-end, AI-enabled services (journeys, blueprints, operating models)
* Building compelling business cases and influencing senior stakeholders
* Driving delivery of AI initiatives with clear governance and reporting
* Ensuring alignment with risk, compliance and responsible AI standards
* Designing human-in-the-loop services with transparency and control
* Defining KPIs and continuously improving service performance
What we're looking for
* Proven experience leading service design or transformation programmes
* Experience delivering services where AI or automation is a key driver
* Strong stakeholder management and workshop facilitation skills
* Ability to develop business cases and influence at senior/executive level
* Experience working across complex governance and compliance environments
* Comfortable working cross-functionally across tech, data and business teams
Why join?
* Lead the adoption of AI across a critical business function
* Shape new service models and influence strategic investment
* Work in a high-visibility role with real organisational impact
If you're passionate about combining service design, AI and transformation - apply now.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.