Barnsley FC is seeking a Front of House / Admin Assistant dedicated to enhancing fan engagement and satisfaction through personalized and memorable experiences.
This role involves managing the Barnsley FC Lottery, coordinating matchday mascot packages, and responding to fan requests to ensure a tailored matchday experience. Additionally, the coordinator supports community engagement by overseeing charity and fundraising activities.
As the first point of contact for visitors, the Front of House / Admin Assistant will maintain a welcoming reception area and handle communications efficiently to provide a first-class experience with the club.
Administrative duties include car fleet management, data recording and reporting, travel bookings, and office supplies procurement. Overall, the role plays a crucial part in fostering a strong connection between Barnsley FC and its supporters, ensuring every interaction is positive and engaging.
Specific Tasks & Duties
Fan Experience Duties
* Barnsley FC Lottery Management: Drive fan participation by managing sign-ups, conducting draws, and collaborating with Accounts & Media teams to ensure timely payments and engaging social media announcements of winning numbers.
* Matchday Mascot Packages Coordination: Enhance the matchday experience for young fans by processing mascot bookings, coordinating with the Box Office, and ensuring all departments are prepared for meals, tours, and mascot videos.
* Matchday Requests Handling: Foster a personalized matchday experience by promptly responding to fan queries and forwarding details to relevant departments, including birthday announcements and access assistance requests.
* Charity and Fundraising Activities: Support community engagement by managing charity requests, coordinating bucket collections, and liaising with charity representatives and internal departments to seamlessly integrate these activities into the matchday experience.
* Box Office Support: Handle incoming and outgoing calls for the box office, including match/event bookings and sales promotion calls.
Reception Duties
* Visitor Engagement: Serve as the friendly and welcoming first point of contact for all visitors.
* Club Communications: Answer and direct incoming calls and general enquiries via email or letter.
* Mail and Deliveries Handling: Manage incoming and outgoing post and deliveries, ensuring they are logged and collected promptly.
* Reception Area Maintenance: Keep the reception area tidy and welcoming.
Administration Duties
* Car Fleet Coordination: Oversee the management of the club's car fleet, including bookings, liaising with fleet providers, and maintaining accurate records.
* Matchday Operations: Manage timesheets for matchday staff, review electronic timesheets, and produce payroll reports.
* Document Administration: Scan, copy, and produce letters, including mail merges.
* Data Recording: Create and update spreadsheets on various topics such as attendance.
* ID & Access Badges: Issue badges upon proper authorization.
* Travel Bookings: Arrange travel as needed.
* Office Supplies: Manage procurement for departments.
* Meeting Support: Take minutes at meetings.
* Ad hoc Projects & Support: Assist with administrative tasks and projects across the club.
This job description is not exhaustive; the post holder may be required to undertake other duties appropriate to the level of the role and as directed by the club.
About The Candidate
Essential:
* Competent in Microsoft Outlook, Word, Excel, and PowerPoint.
* Previous experience in a customer-facing role.
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